Quy mô công ty : 100-499
Xem thêmSCC
• Primarily concerned with technical support of Juniper products; other vendors will be introduced which may be required to be included in the role description
• Provide technical assistance for incoming support queries related to networks, systems, software, and hardware.
• Respond to queries on-line or by email and occasionally by phone
• Ask pertinent questions to determine the nature of a problem
• Guide customers through a problem-solving process.
• Communicate effectively, clearly and respectfully
• Install, modify, and repair systems and configurations
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with customers to ensure issues have been resolved.
• Provide support to Field Engineers for remote operations
• Technically validate solution designs
• Technically validate / build Bills of Materials
• Update corporate systems diligently
• Prioritize workload based upon given criteria
• Various working patterns available to cover 24/7 shift patterns
Sound interesting? Contact us for more information and we will be happy to share the vision and the goal with you. SCC are recruiting for a number technical roles in Ho Chi Minh City. If you feel you have some or all of the skills listed above, please contact us for more information on our exciting opportunities.
Great things happen when we work together
Experience and desirable qualities:
The Partner Support Analyst/Engineer will be literate, numerate, a good communicator, a logical and detailed thinker and have a large helping of common sense. The ability to continue to work efficiently and accurately when the pressure is on without making mistakes or allowing corners to be cut is essential to the Nuvias Support operation running smoothly, efficiently and delivering the service our customers deserve and expect.
Partner Support Analyst candidates will be of graduate standard in an ICT related subject.
Partner Support Analysts will be certified on Juniper products to a JNCIS standard or higher and preferably have practical experience of one or more of the other key technologies: Riverbed, Cisco, Watchguard, Fortinet, Kaspersky and have at least 5 years’ experience in a technical role either in a similar position or as a field engineer.
The role is primarily an English speaking one; candidates with fluency in other European languages and/or Chinese will be at an advantage.
Requirement: 24/7 shift working
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure and services for leading business across Europe for 40 years.
SCC runs IT infrastructure and services for over 2,500 customers in more than 50 countries.
We operate out of 75 locations in the UK, France, Romania and Spain.
2,000 people in 10 major cities including its Birmingham headquarters, London, Manchester, Edinburgh and Belfast make SCC the country’s principal independent IT services provider.
We continue to evolve through organic investment, acquisitive growth and achieving a cultural fit with our customers.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.