AS White
As a Pronto Developer AND Helpdesk Specialist, some aspects of your daily job requirements may include the following, however these are not limited to:
• Basically everything in pronto language
• Liase with our current developer to have tasks allocated to them and can hit the ground running with minimal training outside our organisations customisations
• Have an accounting background to solve GL/posting/transactional issues
• First and Second point of contact for users seeking technical assistance via channels deemed appropriate by the business, such as Phone, Email, CRM etc.
• Log all requests and resolutions into the chosen CRM System
• Preform remote resolutions via diagnostic techniques and pertinent questioning
• Determine a workaround to ensure uptime based on the details collected
• Enact long term resolution whilst workaround is in place
• Ensure users are “walked through” the problem solving process
• Escalate unresolved issues to the next level of support
• Provide accurate, clear and factual advice on IT Products and services
• Ensure feedback is reported to management
• Actively identify and communicate possible improvements on procedures and systems
• Retail IT experience is beneficial
**Excellent English skills (both written and spoken) are mandatory**
• Proven Experience in a similar role
• Tech Savvy understanding of computer systems, networks and mobile devices
• Ability to diagnose and resolve basic technical issues
• Proficient English, clear and excellent communication skills
• Customer Service focused and a cool temperament
English
Nói: Advanced - Đọc: Advanced - Viết: Advanced
AS White Vietnam (ASW VN) has been operating in Vietnam since 2011. We recognise the enormous contribution our Vietnam team provides to our clients and this has been instrumental in our rapid growth. We are now located across 02 different locations in Ho Chi Minh City and have over 220 team members.
We are experts in providing offshored teams in the following specialisations:
We are always on the search for more talented people so if you have experience in the above areas, are fluent in English (both verbal and written), we would love to hear from you!
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.