Service Delivery Support Engineer (l1)

Summary

  • Tech Skills

    Networking

    CCNA

    MCSE

  • Job level
    Experienced (Non-Manager)
  • Work location
    Ho Chi Minh
  • Language
    English
  • Type
    Full Time
  • Salary
    Up to 500 usd per month
  • Deadline
    04/02/2018

Business profile

Dimension Data Vietnam

Centre Point Building, 106 Nguyen Van Troi, Ward 8, Phú Nhuận, TP Hồ Chí Minh, Việt Nam

: 25-99


Công TY TNHH DIMENSION DATA Việt NAM - Dimension Data Asia Pacific, is a leading IT systems integrator.

Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.

Job description

1. Monitor infrastructure remotely.
2. Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational.
3. Investigate first line support calls assigned and identify the root cause of incidents and problems.
4. Ensure the efficient and comprehensive resolution of incidents and requests.
5. Report and escalate issues to 3rd party vendors if necessary.

Job requirement

Requirements: Education, Training and Experience
 Secondary School Qualification
 CCNA/A+/N+; MCSE Qualification (advantage)

Experience
 1 – 3 years’ work experience
 2 years’ specific work experience relevant to stream

Skills and knowledge
 Display a strong client service orientation
 Strive to meet and exceed SLAs at all times

* Job offer:
- Open and friendly working environment
- Exciting Opportunities
- Appropriate Salary (Negotiable)
- Annual leave from 15 to 20 days
- Oversea travel chance
- Variable insurances: healthy, accident, CPH..
- A lot of benefits from our company policy

Language

  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • Networking
  • CCNA
  • MCSE

Competences

  • Training Skills
  • Friendly

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