Quy mô công ty : 100-499
Xem thêmSCC
Key Responsibilities
- Monitoring and maintaining Infrastructure systems to agreed service levels
- Working collaboratively with Software development teams in building automation and efficiency through scripting/code of Monitoring platforms into Service management toolsets
- Managing incidents and problems appropriately within agreed service levels
- Perform root cause analysis on reoccurring incidents
- Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
- Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
- Ensure technical documentation is completed and updated to professional standards
- Contribute to the continuous improvement programmes of all technology platforms across the datacentre
- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades
- End to end ownership of all Incident/Change/Service Requests through to closure
- Ensure monitoring solutions are implemented by design and supported to the recommended vendor support best practise
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure and services for leading business across Europe for 40 years.
SCC runs IT infrastructure and services for over 2,500 customers in more than 50 countries.
We operate out of 75 locations in the UK, France, Romania and Spain.
2,000 people in 10 major cities including its Birmingham headquarters, London, Manchester, Edinburgh and Belfast make SCC the country’s principal independent IT services provider.
We continue to evolve through organic investment, acquisitive growth and achieving a cultural fit with our customers.
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