TOG recruitment
For one of our clients, TOG recruitment is looking for Technical Services Manager in Ho Chi Minh City. The Technical Services Manager (TSM) will provide high-level technical management for Data Centre Services and its customers. Split between operational and technical services, providing IT management across platforms, technologies, processes and services
Our client is Europe’s leading privately owned IT services organization, with presence in the UK, France, Spain, Romania and Vietnam. As part of their planned strategic growth and expansion, it’s very attractive to apply right now.
Benefits:
• Excellent all round IT knowledge preferably with a specialist skill set in one complete technology area (i.e Networking, Storage, Virtualization, Application, Microsoft etc.)
• Comprehensive understanding of multiple technologies and the elements of an End to End service (Workstation, Application, Network, Virtualization, Storage)
• Certifications (vendor) in any of the above technology areas (Storage, Networking, Infrastructure).
• Inspire, lead and provide guidance to technical engineers and teams in best practice in IT operational environments.
• Ability/experience to break down an incident into technology and service components to methodically work with technical teams to plan and restore IT services
• Good English communications skills, both oral and written.
• Choose the correct choice of wording on technical or solution information dependent on the audience.
• Customer facing experience as you will be working with technical, process and customer facing documentation.
• Broad documentation writing skills covering both technical and customer.
• Confident character with the ability to deal effectively at both senior level management and junior technical level.
• Commitment to exceed customers’ expectations.
• ITIL knowledge/accreditation specializing around operational Incident/Problem and change management.
English
Speaking: Advanced - Reading: Advanced - Writing: Advanced
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