Customer Service Associate wanted: techie, customer-oriented, amazing Japanese skills.
WHAT YOU'LL BE RESPONSIBLE FOR
● Provide technical support and troubleshooting via call, email and live chat.
● Collect customer compliments and complaints, ensure resolution, documentation and follow up by communication with internal and external partners.
● Train, and develop Customer Service Team in Japan and APAC region.
Must have
● Passion to deliver a world class customer experience.
● Native or near-native Japanese and strong Japanese cultural knowledge (N2 or above). Proficiency in other languages is also a big plus.
● Ability to communicate in English (Intermediate level: IELTs 6.0) and/or Vietnamese.
● Experience interacting with customers in some capacity (either via phone, chat, in person, etc.).
● Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong
Nice to have
● Excellent verbal and written communication
● Strong relationship builder with both internal and external customers
● Knowledge to adapt your approach depending on customer communication styles
● Exhibit the behavior of listening more than you speak
● Virtue of patience and ability to remain calm under stress
IN RETURN WE OFFER
● Competitive salary (100% salary during probation)
● Bonus:
○ 13th-month salary paid in December
○ Performance bonus
● Insurance:
○ Social Insurance on full salary starts from probation
○ Premium health insurance for employees and family, even in probation
● Annual leave: up to 15 days/year (and plus Volunteer time off, and plus Summer hours...) Enjoy!
● Gift and Care:
○ Welcome watch after probation
○ Monthly mobile cards: 500,000 VND
○ Silver membership at Getfit Gym & Yoga Center downstairs
○ Free lunch and free dinner (if you work after 20:00)
● All tools you need: Mac/Windows, iOS/Android, Testing devices/State-of-the-art wearables, you name it.
● Opportunities to work with Tech giants, multinational offices and develop yourself through training programs, language classes,...
● Employee engagement activities: From team building, sports competition, Halloween to Christmas to Year-end-parties to the Lunar new year... Yah, we work hard, we play hard!
English
Speaking: Advanced - Reading: Advanced - Writing: Advanced
Japanese
Speaking: Advanced - Reading: Advanced - Writing: Advanced
Fossil Vietnam (formerly Misfit) is one of 60 offices under Fossil Group worldwide. Before joining Fossil, Misfit was a US high-tech company inventing and manufacturing wearables and smart home products, with R&D and operations office in Vietnam. In November 2015, Misfit got acquired and has since then become part of the Fossil Group's portfolio of brands, standing aside world-renowned brands including Fossil, Michael Kors, Burberry, Emporio Armani, Diesel, adidas, DKNY, among others.
As one of the the top 3 largest makers of watches in the world, Fossil Group is selling over 50 million watches and accessories a year in over 150 countries.
With the help of Misfit, Fossil will be working towards offering a broader spectrum of connected devices that target fashion-conscious consumers, and aiming at leading the convergence of style and technology.
In years to come, Fossil Vietnam will be the Center of Excellence for Cloud & App Innovation and Development for Fossil Group, and will power a wider array of connected devices.
With that mission at hand, we will remain a place where innovation flourishes, where world-class talents get leveraged, and where people come together to make greater products and tell greater stories.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.