Company Size : 100-499
View moreOptimizely (formerly Episerver)
Technical Support Engineers (TSEs) contribute to the teams' mission of making customers successful by enabling them to realize business value, so they remain customers for life. We set the bar high around giving our customers quick, accurate and differentiated support so they can focus on doing what they do best. In this role, you will work closely with clients to resolve their problems including debugging complex optimization campaigns, adapting experiments to run on different media types, integrating our product with other analytics platforms and helping customers interpret their results. You will be part of a team that is available to ensure the success of our clients and minimize the impact of any critical issues.
And many other benefits, let's join us to discover!
• Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.
• Develop your skills in web technologies such as JavaScript, CSS, HTML, React, Angular, and full stack development that are used on our customers' websites and apps.
• Delight our customers by answering their questions via phone, email, and chat.
• Contribute to our customer-facing knowledge base to ensure they are consistently world-class.
• Contribute to improving our processes, systems, and customer interactions by driving innovative projects to help our clients become even more successful with our products.
• Deliver quarterly Objectives and Key Results that align with our business goals.
• Work on personal projects that contribute to overall team business goals.
• Based on business needs, be on call during off hours for emergency issues every quarter.
• Based on business needs, be available to cover Phones and/or Chat until 9 PM.
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Following its acquisition of the business last year. Rooted in a proud heritage as a customer-centric digital experience platform (DXP) and Experimentation leader, the new brand reflects the endless innovation potential of digital experiences.
At Optimizely (formerly Episerver), we're on a mission to help people unlock their digital potential. With our leading digital experience platform (DXP), we equip teams with the tools and insights they need to create and optimize in new and novel ways. Now, companies can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler. Optimizely’s 900+ partners and 1100+ employees in offices around the globe are proud to help more than 9,000 brands, including Peleton, Uber, AMEX, WSJ, Santander, KLM and Mazda enrich their customer lifetime value, increase revenue and grow their brands.
Founded in 1994, we have offices in the US, Sweden, Denmark, Norway, Finland, Germany, the UK, the Netherlands, Poland, Spain, UAE, South Africa, Australia, Singapore, and Vietnam.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.