Assistant IT Operation Manager


  • Tech Skills

    Cloud Computing


    Web Services

  • Job level
    Experienced (Non-Manager)
  • Work location
    Ho Chi Minh
  • Language
  • Type
    Full Time
  • Salary
  • Deadline

Business profile


194 Nguyen Thi Minh Khai, Quận 1, TP Hồ Chí Minh, Việt Nam

: 25-99

Công ty Cổ Phần Du Lịch và Dịch Vụ Hàng Không Hoàng Gia - Gotadi, the first network of online booking air tickets, hotels and tours integrated with tourism information sharing system.

Hoang Gia Travel and Air Service JSC. (Gotadi) is a member of HG Holdings Groups (Hospitality Groups) which established since 2007. Gotadi is the first booking network in Vietnam which provides all comprehensive travel services from flight booking, hotel booking, tours booking to the free & easy tour on a single website. Gotadi is a network of search system, payment and booking which automatically connect to 900 global airlines, more than 2,000 domestic hotels, 200,000 international hotels, plus a variety of tours.

Gotadi staff: We are proud of the professional staff and always pay attention to customer satisfaction.

Added value for customers: 24/7 support for all issues relating to reservations to ensure and maintain quality

Job description

  • Monitors the day to day service delivered by the service desk and support organizations
  • Keep track of agreed SLA’s and develop action plans to enhance the end user experience satisfaction with the Service Desk
  • Monitors the end to end tickets solution
  • Help to maintain the proper documentation is in place for the Service Desk
  • Analyze most common incidents and problems and propose innovative solutions for improvement
  • Proactively seeks the enhancement of the end user experience with the service desk and resolver teams
  • Analyze and make action plans towards the result of satisfaction surveys.
  • Assist the Service Operation manager in all daily operational tasks

Why You'll Love Working Here

  • 100% salary, full insurances and benefits during probation
  • Premium insurance (MARSH) for employee and family members
  • Committed 13-month bonus and Collaboratively yearly performance bonus.
  • Fruitful benefits of Trade Union activities (team building, company trip, gala dinner, team outing, Sport, Children/Family Day…)
  • International working environment in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world
  • Domestic and overseas diverse training programs and working opportunity.

Job requirement

Your Skills and Experience

  • Educated to at least degree level in Technical University or comparable qualification.
  • 3-5 Years working knowledge of Service Now
  • 3-5 Years working experience with Help Desk and Service Providers
  • 3-5 Years working experience in Vendor and 3rd Party Management
  • 2-3 years of work experience within international IT Service Management areas.
  • Desirable Project Management training
  • Cloud computing experience operating large cloud based environments for production applications preferred, Amazon Web Services, Microsoft Azure or other large scale cloud deployment.
  • Good in English written and spoken


  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • Cloud Computing
  • AWS
  • Web Services
  • MS Azure
  • Help Desk/Information Center


  • Communication Skills
  • Training Skills

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