Business Analyst Manager


  • Tech Skills


    Software development


  • Job level
  • Work location
    Ho Chi Minh
  • Language
  • Type
    Full Time
  • Salary
  • Deadline

Business profile

CBA Digital Solutions (CBAS)

4B Ton Duc Thang, Ben Nghe Ward, Quận 1, TP Hồ Chí Minh, Việt Nam

: 25-99

A key part of CBA’s International Finance Services business, CBA Solutions (CBAS) is dedicated to superior application and digital solution development and delivery.

CBA Solutions is a hub for innovation, a community of engineering excellence and a place where we build solutions that help to shape the future of banking. Our teams form a cohesive, collaborative and motivated community that deliver innovative solutions across our countries.

Our mission is to innovate world class digital solutions that are beautifully designed and convenient to use. These digital solutions will provide access and drive financial wellbeing for everyone.

Job description

Our goal is simple. To be the #1 digital technology team in Vietnam. To achieve this, we are seeking technical leaders to drive innovation and transformation by placing a heavy emphasis on the craft of software development and the adoption of engineering principles.

At the core, our business is banking but technology is critical to serve the needs of our millions of customers and deliver on our mission of financial inclusion and literacy for the emerging markets. To achieve this goal, CBA has established a Centre of Excellence in Vietnam to be a world class digital technology hub.

About our Team
Our team is responsible for creating a brand of new digital financial platforms and apps that are highly reliable and scalable using modern engineering practices. You will be joining a project which talented software engineers in our Digital Bank Build team who is responsible for designing, building and maintaining the new digital banking platform and the customer channels. As part of the team, you will be responsible for implementing software features, involve in technical designs and writing tests to ensure the high-quality delivery of the product. The teams operate in Scrum and DevOps model.


Business Analyst Manager is responsible for leading BA professionals and championing of the BA Guild. The BA Manager role will work closely with BAs, Architects, Delivery Manager, Delivery Team, Business stakeholders and product owners to drive business analysis process and practice improvement within the CBA Solutions.
You will bring a passion for meeting the needs of individuals and businesses through a range of banking products as well as a deep understanding of the benefits that technology can bring to customers’ daily lives.

More specifically your main duties will include:

• Lead the BA practices and BA professionals in the HUB

• Custodian of BA best practices and processes in alignment with the HUB ‘way of working’ and embed these practices with BAs in the HUB

• Provide on-going support for BA in project teams where necessary to improve BA activities and the quality of business analysis deliverables.

• Plan and closely monitor business analysis activities of all BAs in the HUB

• Ensure both business and system requirements are well analysed, modeled and documented

• Assist project teams in prioritizing, balancing and managing BA works to ensure sufficient requirements ready for delivery

• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary

• Work closely with stakeholders and change management to identify impacts to business processes as a result of system or application changes

• Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies, and make recommendations for continuous improvement

• Liaise and collaborate with external suppliers as required.

Job requirement

o be successful, you will need to possess these essential skills / experiences:

• More than 5 years’ experience in a BA role with minimum 2 years’ leading BA Team.

• Experience working in an Agile delivery environment as a Business Analyst or Product Owner

• Familiar with full Software Development Life Cycle (SDLC)

• Fully understand of Knowledge Areas in BABOK®

• Demonstrated ability to analyse, model and communicate complex business requirements

• Proven ability to deal with ambiguous situations

• Experienced in building best practices, initiating and successfully managing business process improvement initiatives to completion

• Experienced in innovative customer experiences, customer engagement and product development

You are:

Passionate about technology

Independent but also a team player

Comfortable with high degree of ambiguity

Focused on usability and speed

Keen on presenting your ideas to your peers and management


  • English : (Speaking: Advanced - Reading: Advanced - Writing: Advanced)

Technical skills

  • BA
  • Software development
  • SDLC
  • Product Development


  • Agile
  • Working Independently
  • Teamwork
  • Management Skills

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