CRM Administrator (Australian Based Co.)

Summary

  • Tech Skills

    MySQL

    CRM

  • Job level
    Experienced (Non-Manager)
  • Work location
    Ho Chi Minh
  • Language
    English
  • Type
    Full Time
  • Salary
    Up to 1,500 usd per month
  • Deadline
    14/10/2018

Business profile

AS White

Lim Tower, 9-11 Ton Duc Thang, Quận 1, TP Hồ Chí Minh, Việt Nam

: 100-499


Công Ty TNHH AS White Global - AS White Global (formerly ASWIG Solutions), specialise in providing professional offshore services and expert teams in areas of Software Development, Managed Services, Administration and Service Desk.

AS White Global (formerly ASWIG Solutions) is an Australian company with headquarters in Sydney and contemporary offices across Vietnam, Malaysia and The Philippines. We help organisations build their global teams and capability by providing international talent and resources.

Our clients have been able to innovatively drive efficiencies and growth by partnering with our talented teams across South East Asia. Although we specialise in providing professional offshore services and expert teams in areas of Software Development, Managed Services, Administration and Service Desk, we can build teams in any industry.

Job description

Division: Marketing
Position reports to: Sales Operations Manager

1- Data cleansing and policing of data entry (30%)

  • Ensuring data is correct across Accounts, Contacts, Opportunities
  • Identifying & correcting errors made by system users
  • Communicating errors made by users in a friendly, helpful manner
  • Checking to ensure that all opportunities are up-to-date, in real-time
  • Ensuring all data fields are populated correctly at all times
  • Reporting improper system usage to senior management

2 - Development of the CRM  (bugs, enhancements, integrations (30%)

  • Providing central point of contact for all change requests & system alterations
  • Providing central point of contact for all change requests & system alterations
  • Working with all stakeholders to manage the prioritisation
  • Importing & exporting of data as required to synchronize back-end systems
  • Working with I/T to manage project implementation and back-end integration

3- User management (20%)

  • Maintaining control of access rights, security settings, and user privileges
  • Preventing unauthorized access from ex-employees via de-provisioning
  • Provisioning all new users, providing system training and customization

4- Training Manuals, Policies and Procedures (20%)

  • Creating or updating training manuals, policies, and procedures
  • Working with senior management to ensure key functionalities are understood
  • Enforcing new user adoption by monitoring login history
  • Providing help-desk support for all system users. Escalating to I/T if needed
  • Generating detailed process maps for sales, marketing, & business workflows

Why You'll Love Working Here

Here are the things that differentiate ASW Vietnam from other companies:

  • Overseas company trips
  • 13th and 14th month performance based bonuses
  • 20 days annual leave + 10 days sick leave
  • Personal Insurance Package for employee and 1 family member of choice
  • Opportunities to travel and work with clients abroad
  • Training to develop our employees: Organizational Behavior, Management and Leadership training, Professional Scrum Master by Scrum.org, etc...
  • Opportunities to work in an Agile environment
  • Overtime is rarely required
  • Exciting team building activities such as Sport Tournament, Robocode tournament, etc…

Job requirement

Your Skills and Experience

Qualifications
  • University degree or college diploma in business or information technology
  • Minimum of 2 years experience in a marketing or sales administration
  • Experience with Zenu CRM is preferable

Skill or knowledge area

  • Process optimisation
  • Project management
  • Stakeholder management
  • Communication
  • Problem solving
  • Software proficiency
  • Time management

 

Language

  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • MySQL
  • CRM

Competences

  • Project Management
  • Communication Skills
  • Problem Solving Skills
  • Time Management Skills

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