Head of Order Management


  • Tech Skills

    MS SQL


    MS Excel

  • Job level
  • Work location
    Ho Chi Minh
  • Language
  • Type
    Full Time
  • Salary
  • Deadline

Business profile

Lazada Tech Hub

Empress Building, 138-142 Hai Ba Trung, Da Kao Ward, Quận 1, TP Hồ Chí Minh, Việt Nam

: 100-499

Lazada Group, we are the leading online department store in South East Asia.

Lazada Group is pioneering e-Commerce across Southeast Asia.

Launched in 2012, Lazada Group has grown to become the leading online shopping and selling destination in Southeast Asia. The company has about 5000+ employees in the region, with operations in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam, and a team in Hong Kong that drives cross-border marketplace activities. Lazada also operates technology hubs in Ho Chi Minh City and in Moscow. Lazada’s strong performance has earned the support of key investors such as Alibaba Group, Temasek Holdings and Rocket Internet.

Revolutionizing the way we shop, and perform online transactions across the region, Lazada has an online footprint of approximately 5.1 million daily visits to its websites, and the largest Facebook following in Southeast Asia with over 14 million fans.

Job description

• Manage & control key KPIs of Order Management – lead time, promise breach, delivery efficiency - identify key issues and propose actions.
• Provide analysis and areas to improve performance, business trends and suggestions to management
• Participate through End to End process building, control, troubleshooting and management of order cycle
• Support project Portfolio across Operations – Seller fulfilment, warehouse fulfilment, last mile delivery process
• Cooperate to define and execute Solutions & Planning roadmap and projects
• Interact with IT and product management to put forward all system/infrastructure problem that affect directly or indirectly the business side
• Never, Never, Never give up — Take ownership of key projects and do whatever it takes to get the job done

Job requirement

▪ Experienced Graduate with 3-5 years of experience preferably in e-commerce or management consulting
▪ Data-driven mindset with proficiency in Excel, PowerPoint and SQL
▪ Detail-oriented and project management skills
▪ Solid analytical and synthesis capabilities never losing focus on details
▪ Excellent command of both spoken and written English as role would require regular interaction with colleagues across multiple nationalities
▪ Display professionalism and a sense of responsibility as well as autonomy and ownership
▪ Ability to work in a team and individually under tight deadlines
▪ Possesses good business acumen and a customer mind-set
▪ Humble and willing to learn every day
▪ Should have the "I don't know how to do it, but I will learn, and get this done on time" attitude
▪ International candidates are also welcome to apply


  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • MS SQL
  • Ecommerce
  • MS Excel
  • MS Powerpoint
  • Autonomy


  • Project Management
  • Management Skills
  • Analytic Skills
  • Detail oriented
  • Responsible
  • Teamwork

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