Helpdesk Technician


  • Tech Skills




  • Job level
    Experienced (Non-Manager)
  • Work location
    Ho Chi Minh
  • Language
  • Type
    Full Time
  • Salary
    Up to 609 usd per month
  • Deadline

Business profile


Rivera Park, 7/28 Thanh Thai, Quận 10, TP Hồ Chí Minh, Việt Nam

: 5000-9999

SCOMMERCE is the holding company that owns GHN Express, Ahamove, GHN Logistic,

Founded in 2012, we provide logistics and commerce services for merchants in Vietnam. Along with Vietnam’s fast-growing e-commerce, we have established ourselves as leading express delivery service providers for millions of online merchants and consumers on Vietnamese e-commerce platforms.

Our core strengths are a nationwide network, operational excellence, and technology capacity. We are obsessed with delivering faster, cheaper and smarter experiences to our customers across all products and services.

Our vision is to become Vietnam’s leading logistics and O2O platform, empowering merchants and consumers in the new retail world through technology and social resources.

Job description

I. Supporting

- Troubleshoot end-user hardware/software issues for about 200 end users, including users at remote sites within the Scommerce Group area.

- Provide technical support, software and hardware installation (Network connection, Printer, Scan, Computer, Ncomputing, Think Client, Laptop, Macbook, Projector, Wifi, Gmail, Outlook, Windows..)

- Technical services and support at the network: WAN and LAN connectivity, routers, firewalls, and security

- Write user guide for user

- Work with ISP setup internet line

II. Management Fixed Asset

- Periodically do reports and report to IT Helpdesk Team Leader

- Responsible for management and follow fixed asset at Warehouse

- Periodically Check list fixed asset monthly

III. Network Administrator & Security

- Monitoring and maintaining Infrastructure systems Network and Security (Internet lines, Router, Switch)

- Participate in developing/ managing IT infrastructure and security systems

IV. Setup projects expansion

- Join with IT Network System team to the setup System Network (LAN, WAN) for new office

Job requirement

- College of Information Technology

- Minimum 2 years’ experience about IT Helpdesk, IT Support , IT Administrator or IT Network system

- Certificate of MCSA or CCNA

- English: elementary level

- know configuration & setup Internet connection, LAN Cable Network, Wifi, PC, Laptop, Printer, Server, File Server, Switch layer2, layer3, Router Cisco, Vigor, VPN connection, Firewall.

- Certificate of MCSE, CEH, CCNP, VMWARE VSPHERE, LPI 1 & 2

- Experience development script auto


  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • MCSA
  • Internet
  • LAN
  • Wi-Fi
  • Cisco Switch
  • Router
  • Cisco
  • VPN
  • Firewall
  • MCSE
  • CEH
  • CCNP
  • VMware
  • VMware vSphere
  • LPIC

Views: 42 | Quantity: 1