Service Delivery Manager


  • Tech Skills

    MS Excel

    MS Powerpoint

  • Job level
  • Work location
    Ho Chi Minh
  • Language
  • Type
    Full Time
  • Salary
  • Deadline

Business profile


308 Dien Bien Phu, Quận 3, TP Hồ Chí Minh, Việt Nam

: 25-99

Công Ty TNHH Link By Net Việt Nam - LINKBYNET, a major player in outsourcing, cloud services, web e-Business and Information Systems.

LINKBYNET is a major player in outsourcing and cloud services, web e-Business and Information Systems. LINKBYNET supports companies in their migration to the cloud thanks to its value-added services of Cloud Service Brokerage.

Launched in 2014 just after our Hong Kong site opened, LINKBYNET VIETNAM is the LINKBYNET production center in Asia.

LINKBYNET has more than 500 employees, all on our own premises in Saint-Denis, Nantes, Lyon, Mauritius, Montreal and Hong Kong. The company has posted average annual growth of 35% over the past three fiscal years.

"The potential of our employees is stronger than even they can imagine. I want them to feel free to think further ahead..." - Stéphane AISENBERG - Chief Executive Officer and founder of LINKBYNET.

Job description

Your tasks:
• Manage the delivery of AON services and performing internal governance duties (steering committees, SLA compliance, incident management, continual service improvement etc.)
• Maintain internal & external customers’ satisfaction through solution-oriented mindset and improvement plans
• Create long-term and healthy internal & external customer relationship, acting as the bridge between them and our AON team, acting as the primary point of contact.
• Manage stakeholder expectations (Customers, Cocoon, Clusters, Board, third parties…)
• Follow AON service capacity and budget, prepare internal invoice, maintain/increase profitability.
• Support to enforce standard processes in daily operations and customize them to client’s requirements if needed
• Work in a professional environment with a worldwide team of experts
• Report directly to the Always-on team leader

Job requirement

Required skills:
• Good communication skills,
• Fluent in English, French, written and spoken
• Technical curiosity and strong project management skills
• Excellent problem-solving ability
• Being able to work in teamwork and being autonomous
• Rigorous and organized
• Office (Excel, PPT, word…)
• At least 2 years of experience as Service Manager or equivalent


  • English : (Speaking: Advanced - Reading: Advanced - Writing: Advanced)

Technical skills

  • MS Excel
  • MS Powerpoint


  • Communication Skills
  • Project Management
  • Management Skills
  • Problem Solving Skills
  • Teamwork
  • Organizational Skills

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