System Engineer

Summary

  • Tech Skills

    Computer Science

    MS Azure

    AWS

  • Job level
    Experienced (Non-Manager)
  • Work location
    Hanoi
  • Language
    English
  • Type
    Full Time
  • Salary
    Negotiable
  • Deadline
    11/02/2019

Business profile

Niteco Vietnam HN

CLand Tower, 156 Xa Dan II, Đống Đa, Hà Nội, Việt Nam

: 25-99


Công Ty TNHH Niteco Việt Nam - Niteco Vietnam, is a world-class software development company.

Niteco is a world-class software development company with expertise in building custom applications, mobile solutions, and implementation of web content management and e-commerce strategies. We are forward thinking and we take pride in delivering a high standard of quality and service to customers. 

We are global, with offices in Sweden, Hong Kong and the USA. Our local offices, located in Hanoi and HCM City, are composed of motivated employees from around the world including Vietnam, Sweden, Canada, New Zealand, France, Pakistan, Mexico and South Africa. We build on these international capabilities to foster a work environment that empowers employees to achieve personal and professional excellence.

Job description

This role provides technical support for Clients networks, websites and systems. The role must be able to work night shift (if required), be able to perform remote troubleshooting through diagnostic techniques and determine the best solution or escalate based on the issue and details provided. Good communication skills, teamwork, customer centric focus and the ability to work in a fast paced environment is required.
Technical tasks:
- Provide support to customer over the phone, email or chat and resolve their technical problems / requests in a timely manner
- Responsible for handling and troubleshooting client’s networks and systems - via phone, email, chat and remote
- Follow standard Service Desk process - accurately log requests and incidents using the Incident Management tool
- Manage open requests, incidents and escalate as required
- Maintain the customer servers, network configuration in all Staging, UAT, PROD environment
- Able to work in 3 different shifts (if required) with monthly rotation
o Day shift – from 6:00 AM to 2:30 PM (5 days a week)
o Evening shift – from 2:00 PM to 10:30 PM (5 days a week)
o Night shift – from 10:00 PM to 6:30 AM (5 days a week)
Quality improvement tasks
- Take initiative in improving on reporting, processes, workflow and client outcomes
- Identify possible risks throughout the process and properly communicate to related superiors for solutions
- Study and share new techniques, practice, tools and share for team members
Others
- Take initiative in self-improvement for professional and personal excellence

Job requirement

Language: English competencies at level Conversational
Education background
- Bachelor of IT, Computer Science or relevant field
- Microsoft Certification or similar industry certification/qualification is highly regarded
Working experience
- Experience working in a customer support environment - phone, email, chat support
- Experience supporting server operating system
- Virtualisation/Cloud management (Azure, Amazon Web Services or Google Cloud)
- Backup Disaster Recovery
- VMware and Hyper-V
- Networking, firewalls configuration
- Active Directory/Security Structure
- Previous experience working in a managed service role is highly regarded
- E-commerce awareness
- Experience of working successfully in a team
Soft skills:
- Analytical skills and the ability to identify creative and possible solutions
- Logical thinking and problem-solving skills
- Communication skills
- The ability to work well in a team and individually
- The ability to adapt to changing situations, be focused on delivery while ensuring quality
- The ability to work under pressure and to tight deadlines
Attitudes
- High sense of responsibility
- Willingness to learn and share continuously
- Creative, innovative, and strive for continuous improvement
- Motivated in delivering top quality work

Language

  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • Computer Science
  • MS Azure
  • AWS
  • Web Services
  • GCP
  • VMware
  • MS Hyper-V
  • Networking
  • Firewall
  • Active Directory
  • Ecommerce

Competences

  • Proactive
  • Analytic Skills
  • Creative
  • Logical Thinking
  • Problem Solving Skills
  • Communication Skills
  • Work under pressure
  • Responsible
  • Willing to learn

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