Team Lead (Managed Services)

Summary

  • Tech Skills

    Computer Science

    Software development

    Jira

  • Job level
    Team Leader/Supervisor
  • Work location
    Hanoi
  • Language
    English
  • Type
    Full Time
  • Salary
    Negotiable
  • Deadline
    11/02/2019

Business profile

Niteco Vietnam HN

CLand Tower, 156 Xa Dan II, Đống Đa, Hà Nội, Việt Nam

: 25-99


Công Ty TNHH Niteco Việt Nam - Niteco Vietnam, is a world-class software development company.

Niteco is a world-class software development company with expertise in building custom applications, mobile solutions, and implementation of web content management and e-commerce strategies. We are forward thinking and we take pride in delivering a high standard of quality and service to customers. 

We are global, with offices in Sweden, Hong Kong and the USA. Our local offices, located in Hanoi and HCM City, are composed of motivated employees from around the world including Vietnam, Sweden, Canada, New Zealand, France, Pakistan, Mexico and South Africa. We build on these international capabilities to foster a work environment that empowers employees to achieve personal and professional excellence.

Job description

This role is responsible to monitor, report and manage the onboarding projects. The role must be able to manage the resources and ensure all onboarding scope, checklist are verified and completed before taking over the Client system. The role must be able to manage the retain the knowledge necessary for the AMS team. Good communication skills, teamwork, customer centric focus and the ability to work in a fast paced environment is required.
Technical tasks:
- Project monitoring, reporting, and management of risks/issues/scope
- In charge of leading and managing the Onboarding process from the initial Customer meeting until the full managed service operation
- Manage the resources and ensure all Onboarding scope, checklist are verified and completed
- Manage, update and retain the knowledge for the Service Desk and System Monitoring Team
- Ensure project process, standards and practices are followed during Onboarding phase and during Operation phase
- Lead and motivate the team, supervise and evaluate team members, provide them with valid and constructive feedback
Quality improvement tasks
- Take initiative in improving on reporting, processes, workflow and client outcomes
- Identify possible risks throughout the process and properly communicate to related superiors for solutions
- Study and share new techniques, practice, tools and share for team members
Others
- Take initiative in self-improvement for professional and personal excellence

Job requirement

Language: Excellent English fluency in writing, speaking and comprehension skills
Education background
- Bachelor of IT, Computer Science or relevant field
- Microsoft Certification or similar industry certification/qualification is highly regarded
Working experience
- At least one year of experience as a project team leader in an Agile software development environment.
- Experience in project management using Agile methods (Scrum, XP or Kanban)
- Experience with Jira or similar Agile execution and reporting tool is highly desirable
- Good interpersonal skills to gain cooperation from a wide variety of sources, including senior management, team members and other departments
- Good experience in managing teams performance, clients expectation and risk
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to react to project adjustments and alterations promptly and efficiently
- Ability to work with cross-functional and distributed team
- Previous experience working in a managed service role is highly regarded
Soft skills:
- Analytical skills and the ability to identify creative and possible solutions
- Logical thinking and problem-solving skills
- Communication skills
- The ability to work well in a team and individually
- The ability to adapt to changing situations, be focused on delivery while ensuring quality
- The ability to work under pressure and to tight deadlines
Attitudes
- High sense of responsibility
- Willingness to learn and share continuously
- Creative, innovative, and strive for continuous improvement
- Motivated in delivering top quality work

Language

  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • Computer Science
  • Software development
  • Jira
  • React

Competences

  • Project Management
  • Agile
  • Scrum
  • Kanban
  • Interpersonal Skills
  • Analytic Skills
  • Creative
  • Logical Thinking
  • Problem Solving Skills
  • Communication Skills
  • Work under pressure
  • Responsible

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