( Urgent ) Senior Technical Support Engineer


  • Tech Skills



  • Job level
    Experienced (Non-Manager)
  • Work location
    Ho Chi Minh
  • Language
  • Type
    Full Time
  • Salary
    Up to 1,000 usd per month
  • Deadline

Business profile

Wirecard Asia Pacific - Trans Infotech Vietnam

Mirae Business Center, 268 To Hien Thanh, Ward 15, Quận 10, TP Hồ Chí Minh, Việt Nam

: 25-99

Công Ty TNHH Trans Infotech (Việt Nam) - Trans Infotech, is a payment solution service provider.

Trans Infotech Pte. Ltd. is a payment solution service provider. It develops reliable and affordable software solutions to both the Financial and non-Financial industries, promoting electronic payment in under-developed areas. The company has played a key role in the Indo-China region in the last decade, promoting the use of both hardware and software to accept credit and debit card payment transactions.

The last ten years have seen the company grown from strength to strength and Trans Infotech is committed to growing its product range to cater to the dynamic banking needs in the region.

More than 10% of the company's earnings is dedicated to software and hardware development in the respective offices in Malaysia, Singapore, Thailand and Vietnam.

Job description

- System implementation, Software installations, Hardware (POS terminal, NAC, NCC, HSM...) configuration, commissioning.
- Hardware repairing on circuit boards of POS terminal, NAC…
- Hardware testing, troubleshooting, debugging, documentation, writing of specifications, also user training and support.
- Co-coordinating and managing one or more simultaneous projects within assigned scope, schedule together with the Sales, Software team and providing project reports.
- Providing Pre and Post-sale's marketing support, including demonstrations, presentations.
- Overseas traveling will be required from time to time for training and other needs.

Job requirement

Technical skills:
+ University Degree in IT or Electrical - Electronics with at least 3 years relevant experience; Owning network certificate is an advantage.
+ Being capable of reading and understanding hardware interface specs and able to create software that interfaces with the hardware.
+ Experience and hand on the circuit boards.
+ Knowledge of circuit diagrams.
+ Ability to gain an understanding of software architecture then analyze & resolve issues.
+ Knowledge of software programming or testing is an advantage.

Soft Skills:
+ English communication.
+ Strongly developed oral and written communication skill with strong customer service ability.
+ Good analytical skill
+ Possessing a high degree of initiative and independent judgment, and well-developed analytical and problem solving skill.
+ Good team-work spirit
+ Professional ability in demo, introduction, meeting and discussion.


  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • UI
  • Architecture


  • Customer Care
  • Communication Skills
  • Analytic Skills
  • Proactive
  • Working Independently
  • Problem Solving Skills
  • Problem Solving Skills

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