Quy mô công ty : 100-499
Xem thêmSun Life Vietnam
Job purpose
- Resolve assigned customer technical issues
- Serve as escalation for Help Desk Technician I
- Escalate as required, within a proper time frame
- Meet SLA’s
- Communicate to customers clearly, effectively and professionally
Major accountabilities
- Provide first tier IT support, prioritization, triage, documentation, and status for users’ interaction to the Help Desk
- Update IT Hardware & Software adds, move and changes in the inventory tracking system
- Maintain appropriate coverage of the Help Desk phone line to provide proper response to user needs and inquiries.
- Prepare daily reconciliation of the outstanding requests/tickets, as well as compiling and timely distribution of the statistics
- Accepts additional tasks as assigned, including but not limited to assembling workstations, imaging computers using ghost process, ordering hardware/software
Specialized knowledge
- Broad knowledge of end point Microsoft Office product (e.g. Office, windows, outlook,…)
- Knowledge of technical terms and computer hardware and software troubleshooting
Problem solving
- Ability to describe technical issues using non-technical terminology
- Ability to communicate efficiently and effectively with all levels of contact, both verbally and in written formats
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Founded in March 2013, Sun Life Vietnam has already established itself as the 6th largest life insurance provider and a market leader and industry pioneer in pensions. For details please visit www.sunlife.com.vn.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.