Tóm tắt công việc
Current big project details: delivery a Cisco Packaged Contact Center Enterprise (PCCE) project for a local bank involving Cisco Voice Portal (CVP), Interactive Voice Response (IVR) development and host integration with client’s database using Java, JSP, and JavaScript
- Develop IVR applications using Cisco Call Studio(VXML) and ICM Microapps
- Integrate IVR flows with backend hosts using APIs (http- post method)
- Develop custom elements based on client specific scenarios, for example perform verify/modify pin, announce credit statement details, enquire trading balance, stock price enquiry etc. on the IVR.
- Develop multiple Java Class and extend it from Action Element Base and Implement Element Interfaces for CVP call studio custom element.
- Route calls to the agents based on caller selection (options) and pass correct call variables to display on the finesse agent desktop.
- Troubleshooting and fix bugs raised by the end users for all IVR applications (covering ICM and Finesse) which are being developed.
- Deploy IVR application on SIT and run through the success and failure scenarios before deployed to UAT and production testing.
- Integrate with ICM and troubleshoot the issues on CVP/ICM
- Create dynamic SQL Dynamic queries or stored procedure calls
- Use core Java skill and utilize use struts-2 for developing customized web portal for CVP for uploading media files and enabling or disable for all the hotlines.
These hotlines have multiple self-service applications. Overview for the sections:
Security and Trading IVR functionalities
- Perform security trading
- Enquire order status
- Enquire Stock price
- Manned security trading
- Enquire balance / portfolio
- Enquire Market info
- Perform Investment / Bond trading
- Subscribe IPO
- Transfer Fund
- Cards IVR functionalities
- Fee and Charge Waiver
- Enquire Card Account
- Report Card Loss / Suspicious transaction
- Confirm Receipt of Credit Card
- Enquire about Internet/Mobile Banking
Why You'll Love Working Here
Global Top Employer Brandname:
- Dimension Data Group belongs to NTT Group, one of the biggest Telecommunication and IT corporations in the world (65/ Fortune 500)
- Dimension Data Vietnam is the fasted growing company in APAC
- Dimension Data Vietnam was the Top 3 Performing 2018
Culture:
A good mix of Western and Japanese working culture
Benefits:
- Opportunities to go on company trips to Europe, Australia and SEA Countries
- Opportunities to go on oversea training
- Global medical insurance
- Death & disabilities insurance
- Corporate access to famous Online learning platform (Corusera, Microsoft Learning, Linkedin Learning, Talk Python Training, Mindtools....)
- Events for teambonding and family day
- Creative & young working space
- 15 Annual leaves minimum
- Fixed bonus: 13th-month salary
- Other bonus: depend on roles
- Annual company trip
- Working time: Mon - Fri from 8:30AM to 5:30PM