Quy mô công ty : 25-99
Xem thêmDimension Data Vietnam
Job Description
- Ensure operational infrastructure
They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard, they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
- Identify problems and errors
The L1 Field Engineer proactively identifies problems and errors and as they occur. He or she will log all such incidents in a timely manner with the required level of detail. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
- Ensure resolution of incidents and requests
Investigate first line support calls assigned and identify the root cause of incidents and problems. Ensure the efficient and comprehensive resolution of incidents and requests. Escalate to L2 Support Engineer when unable to resolve within the stipulated time and/ or with the provided work instructions.
- Incident management
They ensure incidents are updated with progress and resolution details in a timely manner using the ITSM Mobile Apps.
- Shift handover
L1 Field Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. Complete and maintain any shift handover schedules.
Next career steps
Service Delivery Field Support Engineer (L2)
Why You'll Love Working Here
Global Top Employer Brandname:
Culture:
A good mix of Western and Japanese working culture
Benefits:
Your Skills and Experience
Education required
Certifications required
Additional certifications (preferred):
Work experience required
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.