GeoComply
The Opportunity
Are you a customer-first person?
GeoComply is looking for organized, resourceful, and personable problem-solvers to join our growing Customer Success team. We know you have lots of options so we want to help you figure out if we are a fit for you.
In this role, you will play an important role in contributing to GeoComply’s Gold Standard reputation in the geolocation industry. As a Customer Support Specialist, you have a unique advantage to grow in your career and our company’s first impression when it comes to technical support. That means you will work with our app users and clients to understand and resolve a range of possible issues and questions (e.g., user-related questions, service interruptions, etc.). The CS team also partners and works closely with internal teams including Account Management, Software Development, and Client Onboarding as they develop in their role.
This team is made up of a close-knit group of motivated and talented humans across multiple countries and time zones.
Our GeoComply team is a highly effective force, well-respected for our technical and subject matter expertise as well as our positive attitude and energy. As such, team members are generously rewarded with incentives, comprehensive benefits, and personal learning and development budgets, and fast career movements.
Our Company
GeoComply and its GeoGuard division operate at the center of a new generation of cybersecurity companies, leveraging today's geolocation data to make better risk-based decisions.
Working as a critical piece of the infrastructure for some of the world’s largest tech companies, GeoComply has become the global market-leader for compliance-grade geolocation data and a critical piece of the decision engine.
Working as part of a can-do team-culture, there is no place for egos, soloists, or defensiveness. To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, to earn the trust of the organization.
Our Values
Build it Better: We are a company of puzzle-solvers with big ambitions, who don’t shy away from issues too complex or painstaking for others. We find innovative and customer-oriented solutions to roadblocks while ensuring that our mission to deliver at the highest standards is maintained.
Build it Bigger: We are dreamers and builders with a bias for action. We lean into challenges and work collaboratively to stay on a problem until it is resolved, and then communicate openly and fairly to take steps to learn and improve. We do our best work as a team. Whether working as an individual contributor or as a manager, the success of the team always comes before individual success. Our best leaders grow themselves and their teams to make the next generation of leaders.
Build it Right: GeoComply was founded on the principle of doing things the right way. Details matter. We are trusted by our employees, customers, and U.S. regulators. The absolute quality and integrity of our product and deliverables are paramount. When we speak to an external party, we ensure that we are speaking with our voice: polite, correct, careful, and helpful. When we speak to an internal colleague, we ensure we use the same voice and are not afraid to be direct when the company values are at stake.
What You Will Be Doing
After 6 months, including and not limited to:
Why work with GeoGuard?
GeoGuard is based in Vancouver, Canada, with a development office in Ho Chi Minh City. A career with GeoGuard opens the door to exciting opportunities including the potential to travel, as well as temporary or permanent relocation to our Vancouver office. With a sponsored Canadian work visa, you’ll also be on the fast track to permanent residency and even Canadian citizenship if you desire. At GeoGuard, you won’t just be a small part of a software company, you will play an important role in an award-winning technology leader, where you will own your projects and create your own success. We have a number of exciting opportunities in all aspects of software development, risk and data analysis, quality assurance and reporting.
Benefits:
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Founded in 2011, GeoComply provides fraud prevention and cybersecurity solutions that detect location fraud and help verify a user's true digital identity. Our award-winning products are based on the technologies developed for the highly regulated and complex U.S. online gaming and sports betting market. Beyond iGaming, we provides for streaming video broadcasters and the online banking, payments and cryptocurrency industries, building an impressive list of global customers including Amazon Prime Video, BBC, Akamai, Sightline, DraftKings, FanDuel and MGM.
The company’s software is installed on over 400 million devices worldwide and analyzes over 3 billion transactions a year, placing GeoComply in a unique position to identify and counter both current and newly emerging fraud threats.
Proven over 10 years of development, GeoComply’s solutions incorporate location, device and identity intelligence along with advanced machine learning to detect and flag fraudulent activity. By integrating our solutions into their processes and risk engines, organizations are able to identify fraud earlier in a user’s engagement, better establish their true digital identity and empower digital trust.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.