VUS
Duties and Responsibilities:
Key duties and responsibilities but are not limited to those listed below:
• Monitor and maintain the Application support queue. Ensure support issues are assigned and resolutions are documented.
• Diagnose and resolve system problems and provide information to educate users on resolutions in a prompt and professional manner. Ensure each problem is resolved according to SLA
• Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution.
• Regularly review support log to track performance, trends, anomalies, and opportunities for improvement.
• Provide day-to-day user support, coordinating with the project team to manage internal D365 system and resolve incidents.
• Perform system admin tasks for D365 and other business applications such as SharePoint, Promapp (e.g. security access; employee/role etc)
• Manage D365 environments, including MS and ISV releases, updates, and MS cycles for environments.
• Manage licensing for D365 and other tools (ISVs, PowerApps, Promapp etc).
• Perform system admin tasks for business applications as required.
• Have experience with Microsoft Dynamics Workflow.
• 2+ years of experience as a System Administrator
• 2+ years of hands-on operational experience supporting Dynamics AX and D365 F&O ERP
• Experience in delivering successful ERP.
• Strong working knowledge of Microsoft Dynamics 365 systems/functional capabilities.
• Good working knowledge of MS tools such as PowerApps, PowerBI, MS Office 365 (esp. Excel), SharePoint and Active Directory
• Confident communication skills, with ability to support users in a variety of roles within the organization
• Microsoft and ITIL Foundation certification preferred.
• Ensure each problem is resolved according to SLA
• Results Focused and Outcome Driven
• Creative Problem Solving
• Teamwork and Cooperation
• Effective Communication
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
VUS is one of the largest English teaching units in Ho Chi Minh City and nationwide. VUS brings together a large team of teachers with more than 2,000 Vietnamese and foreign teachers and more than 700 highly skilled professionals.
Joining the VUS team, you can be proud of becoming an employee of an accredited English teaching organization with a high reputation for quality as well as a highly professional working environment in Ho Chi Minh City. Chi Minh.
Apply to work in a young, dynamic environment with friendly colleagues, good working conditions and policies, and opportunities for career development through training The skill is only for members of VUS.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.