Job Summary
100-499
Outsourcing
Pronto Developer / Helpdesk Specialist ( Australian Based Company; Attractive Benefits)
AS White
Quận 1, TP Hồ Chí Minh
- English
- Experienced (Non-Manager)
- Full Time
- Negotiable
- Technical Skill:
- Pronto ,
- Network Administration ,
- Computer Operations
Job description
Overview of job
As a Pronto Developer AND Helpdesk Specialist, some aspects of your daily job requirements may include the following, however these are not limited to:
• Basically everything in pronto language
• Liase with our current developer to have tasks allocated to them and can hit the ground running with minimal training outside our organisations customisations
• Have an accounting background to solve GL/posting/transactional issues
• First and Second point of contact for users seeking technical assistance via channels deemed appropriate by the business, such as Phone, Email, CRM etc.
• Log all requests and resolutions into the chosen CRM System
• Preform remote resolutions via diagnostic techniques and pertinent questioning
• Determine a workaround to ensure uptime based on the details collected
• Enact long term resolution whilst workaround is in place
• Ensure users are “walked through” the problem solving process
• Escalate unresolved issues to the next level of support
• Provide accurate, clear and factual advice on IT Products and services
• Ensure feedback is reported to management
• Actively identify and communicate possible improvements on procedures and systems
• Retail IT experience is beneficial
Job Requirement
**Excellent English skills (both written and spoken) are mandatory**
• Proven Experience in a similar role
• Tech Savvy understanding of computer systems, networks and mobile devices
• Ability to diagnose and resolve basic technical issues
• Proficient English, clear and excellent communication skills
• Customer Service focused and a cool temperament
Languages
-
English
Speaking: Advanced - Reading: Advanced - Writing: Advanced
Technical Skill
- Pronto
- Network Administration
- Computer Operations
COMPETENCES
- Communication Skills
- Customer Care
BUSINESS PROFILE
AS White Global is an Australian company specialising in integrated offshore staffing solutions.
AS White Vietnam (ASW VN) has been operating in Vietnam since 2011. We recognise the enormous contribution our Vietnam team provides to our clients and this has been instrumental in our rapid growth. We are now located across 02 different locations in Ho Chi Minh City and have over 220 team members.
We are experts in providing offshored teams in the following specialisations:
- Software Development
- Service Desk & Infrastructure
- Accounting, Finance & Admin Services
- Creative & Digital Marketing
We are always on the search for more talented people so if you have experience in the above areas, are fluent in English (both verbal and written), we would love to hear from you!