Job Summary
- Technical Skill:
- Help Desk/Information Center ,
- MS Office
Job description
Overview of job
- Installation and setup desktops/laptops for user at POS
- Provide technical support; answering support queries either onsite or via phone or email.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Take ownership of user problems and be proactive when dealing with user issues.
- Log all calls on the service desk system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of Computer equipment by providing necessary training and advice.
- Allocate more complex service issues to the relevant IT Support member.
- Arrange for external technical support where problems cannot be resolved in house.
- Inventory IT asset, control and keeping record of parts in database, keep tracking of handover confirmation.
- Adherence to relevant corporate IT policies
- Undertake other tasks assigned by Helpdesk Team Leader
Job Requirement
- University/ College degree or equivalent, preferably in IT or technical areas.
- At least 1-2 year customer service experience in IT industry
- Troubleshoot and resolve problems skills.
- Customer focus skill
- Capable to work in a team as well as individual
- Good ability to self-train on new technologies
- Basic reading, writing in English
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Help Desk/Information Center
- MS Office
COMPETENCES
- Problem Solving Skills
- Self Motivated
- Communication Skills
BUSINESS PROFILE
VPBank Finance (FE Credit), founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank).
Founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank), after 5 years of establishment, FE Credit successfully transferred all consumer finance operations to the new independent company – VPBank Finance Company Limited, abbreviated as VPB FC (Brand FE Credit) in February, 2015. We recognize that despite judged achievements, the quest for improvements is never ending. Therefore, new products are continuously designed with special features which benefit customers in all aspects, from easy procedures to fast approval process and devoted customer services.