AS White

Overview of job

Role Summary:
Reporting directly to the Chief Executive Officer, the Sales Support Innovator / Sales Assistant is responsible for day to day activities of all operational tasks within Company to ensure the delivery and client satisfaction on quotes, new orders and inbound customer enquiries.

The Sales Support Innovator / Sales Assistant is responsible to support the Business Development Managers in maximising revenue through the exploitation of company products and services.

Specific duties:

- First point of contact when dealing with incoming client calls and emails through Sales Hub by clients or Business Development Managers;
- Process Client quote requests and orders in a timely and accurate manner;
- Checks inventory or availability of products with suppliers to make sure requested product is available and provide accurate ETA’s on orders to clients daily;
- Computes price and any appropriate mark-up/discounts on ordered goods;
- To use online capability and other external/supplier tools to identify products matching clients brief and requirements;
- Perform logging of tasks and ensure detailed and effective information is kept on each of the tasks;
- information and buffer stock levels recouped where required;
- Supply accurate information and communication to Management on specific client issues as required;
- Keep all documentation and process workflows up to date;
- Ensure best practise methodologies and procedures are followed;
- Ensure competency of products is kept at a high level to effectively use our internal software;
- Process and manage insurance claims regarding customer goods when required;
- Verifies customer information is correct and up to date;
- Checks customer account for credit and outstanding payments;
- Strives to sell customers additional merchandise and notify customers on company promotions and offers;
- And any other tasks assigned from time to time.

***This is a Sales position for IT products, IT knowledge is mandatory, so as excellent English skills***

- Sales Support Innovators / Sales Assistant are required to communicate to all levels of management within organisation;
- Excellent interpersonal skills to deal with customers and collaborate with other departments in the company, such as such as Business Development Managers and Management;
- Excellent customer service skills to enable them to deal politely and effectively with customers’ inquiries or complaints;
- Excellent administrative, clerical, record-keeping and computing skills are essential for this role;
- IT Knowledge specifically related to products and services sold by Company;
- Courteous and professional manners over the phone and email;
- Build and Maintain customer and supplier relationships;
- Quick to learn and understand new procedures, software and processes;
- Adaptable and Flexible, proactive and demonstrate initiative;