SCC

Overview of job

* We are looking for a Technical Trainer who will deliver ServiceNow product training, including System Administration and Scripting in ServiceNow.
* What you get to do in this role:
• Experience delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
• A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
• The ability to learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
• Exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
• Contributes and assists in development of effective and sustainable training courseware and curriculum.
• Travel up to 50% (worldwide).

* In order to be successful in this role, we need someone who has:
• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
• Knowledge and hands on experience implementing ITSM solutions or similar preferred.
• Background in ITIL, Service Management, Asset Management, IT Management preferred.
• High level of flexibility, creativity, and dependability.
* Qualifications:
• 6-8 years of experience in a technical training environment required; some instructional design experience preferred.
• CTT+ or equivalent preferred
• ITIL certification preferred
• Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.
SCC will provide an induction in the United Kingdom for these roles. This will involve certain time working with the existing team at our Headquarters in England. We will provide flights, accommodation and facilities for your training and induction in the UK, all you need to do is have plenty of enthusiasm for a new challenge and be able to fulfil the criteria for a visa.