Primary Role
Senior Support Analyst (SSA) in Application Management & Support (AMS) space needs to provide operational and technical support to the users of business applications to ensure that the business benefits of applications continue to be achieved throughout their lifetime.
Professional Responsibilities:
• Provide operational and technical support to the users of business applications
• Be responsible for designing, developing, modifying, and evaluating programs for various functional areas
• Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding, and tests/debugs programs;
• Develops conversion and system implementation plans;
• Prepares and obtains approval of system and programming documentation;
• Recommends changes in development, maintenance, and system standards;
• Train users in conversion and implementation of system;
• Works on problems of diverse scope in which analysis of data requires evaluation of identifiable factors
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Fully adhere the Service Level Agreement (SLA) of the in-charged support.
• Work close with team lead/dispatcher to manage the work in scope
• Can manage small team (3-5 members)
English
Nói: Advanced - Đọc: Advanced - Viết: Advanced
Created by the merger of CSC and the HPE, DXC Technology boasts a long and proud history of innovation, service and value. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about DXC Technology at www.dxc.technology.
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