OPSWAT is now searching for Senior Technical Support Engineer to join our Customer Support team. The Senior Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes” to contribute to OPSWAT’s quick growth.
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Your Skills and Experience
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English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Founded in 2002, OPSWAT delivers solutions that provide manageability of endpoints and networks, and that help organizations protect against zero day attacks by using multiple antivirus engine scanning and detailed file filtering.
OPSWAT’s intuitive applications and comprehensive development kits are deployed by SMB, enterprise and OEM customers to more than 100 million endpoints worldwide.
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