Technical Support Advocate ( Microsoft Windows)

Summary

  • Tech Skills

    MS Office 365

    Windows

    Firewall

  • Job level
    Experienced (Non-Manager)
  • Work location
    Hanoi
  • Language
    English
  • Type
    Full Time
  • Salary
    Negotiable
  • Deadline
    16/05/2018

Business profile

Tek Experts

Lotte Building, 54 Lieu Giai, Ba Đình, Hà Nội, Việt Nam

: 100-499


Công TY TNHH Một Thành Viên TEK EXPERTS - Tek Experts, building global websites, we provide support that allows companies to dream.

Do you want to be part of a great team and be responsible for building global websites that change the way we do business?

Do you want to be a key part of a team that redesigns, re-launches and re-invents our business?

We are an international company that has office in 6 countries and supports customers in more than 20 languages. We employ more than 2,000 people worldwide and are looking to recruit one more key member on staff: you.

Job description

MAJOR RESPONSIBITIES
• Being the first technical contact point for customers to support users/ customers on such IT products related to Office 365/Windows.
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Report to Team Manager

Job requirement

• Superior researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning
• Having IT knowledge is an asset (Windows/Office 365, browser options, file operations, firewalls/anti-virus solutions, downloading and installing software)
• Excellent in English (both writing & speaking skills)

Benefits:
• Full insurance contribution, additional healthcare insurance in labor contract
• Attractive salary and benefit
• Professional and international working environment
• Summer trip, year-end party, team building activities

Language

  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • MS Office 365
  • Windows
  • Firewall
  • Anti-Virus

Competences

  • Customer Care
  • Research
  • Problem Solving Skills
  • Problem Solving Skills
  • Working Independently
  • Teamwork
  • Customer Service Skills

APPLY NOW
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