Tóm lược
- Yêu cầu kỹ thuật:
- Networking ,
- Software development
Mô tả công việc
Tóm tắt công việc
Get requirements/ problems from customers:
– Receives mainly from telephone calls or emails from customers reporting problems or having questions about the [application: Sun / Retails / ERP] Software
– Fact Finds to identify the source of the problem/error
– Identifies procedures followed which led to problem/error
– Answers questions, take measures to resolve problems related to the software
– Responds to customer problems/errors that arise from the use of the product
– Record issues/ problems
Analysis and Management of Open Cases including:
– Uses Technical Consultant, Functional Consultant and other available resources to gain understanding of the product so as to resolve software problems/errors or to recommend changes to the program
– Resolve customer issues via testing, research
– Creates reasonable work-arounds for software issues
Responsible for achieving objectives:
– Taking personal responsibility to oversee that a problem is followed through to resolution and the end user is satisfied
– Responding promptly as problems/errors are reported
– Approaching case problems with a positive mindset
– Punctual report to work
– Expressing empathy towards internal and external customers
Yêu cầu công việc
– Current/former Application Consultant that is tired of traveling/on-site customer visits and prefers to sit in the office using all the experience gained from in-field experience to service our customers the best possible way.
– Customer service expert with [Application: Accounting / Retails / ERP] knowledge.
– A former end-user/key-user of [Applicaiton: Accounting / Retails / ERP] solutions
Qualification:
– Bachelor’s Degree in Computer Science, Accounting, Sales or Business related field.
– Experience with enterprise purchasing, inventory best practices and techniques is preferred.
– Knowledge and experience in enterprise accounting.
– Fluently English
– Chinese is advantages
– Customer oriented
Skills:
– Ability to research and provide feedback.
– Strong analytical, critical thinking and problem solving skills.
– Ability to organize and prioritize work, with the ability to multi-task.
– Ability to communicate effectively, verbally and in writing, to interact effectively with internal and external users, peers, and management, to clearly and concisely communicate, to develop good working relationships and use facilitation skills.
– Ability to develop logical detailed test scenarios.
– Ability to use good judgment in evaluation and decision making.
Ngôn ngữ
-
English
Nói: Advanced - Đọc: Advanced - Viết: Advanced
-
Chinese
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Networking
- Software development
NĂNG LỰC
- Customer Care
- Research
- Problem Solving Skills
- Quick Thinker
- Facilitation Skills
- Multitasking Skills
- Analytic Skills
Thông tin doanh nghiệp
TRG is a market-leading global professional services firm focused on delivering technical excellence.
TRG adds value in a challenging and dynamic market by delivering the right IT solutions that work quietly and brilliantly in the background, freeing our customers up to focus on their core. We do this by hiring people we believe in, and who believe in TRG, and empowering them with the skills and processes to outthink our competitors and deliver genuinely better solutions for our customers.
We are a genuine consultant and partner who deeply understands the challenges of our customers’ business and is always ready to go the extra mile to deliver exactly the right solution for them. It is not about what we sell, it is all about how we think. Our solutions include: Financial Management, Enterprise Performance Management, Retail Management, Virtualisation, Hospitality and People Performance Management.
We are calling all professionals joining our team. Submit your CV now and let us kickstart your Career!