Tóm lược
Mô tả công việc
Tóm tắt công việc
- Research, diagnose, record, and respond to indirect Customer issues with accurate solutions or descriptions
- Respond to customer assistance request in writing
- Reproduce and document customer bugs for the development team
- Interact daily with Level 1 support in direct contact with clients (in Switzerland, Spain and France)
- Interact and coordinate with Level 3 support (in Vietnam's office development team)
- Work closely with Customer Success managers to maintain customer satisfaction
Yêu cầu công việc
Your Skills and Experience:
- SQL Knowledge or data analysis/reporting skills
- Fluent English
- Attention to detail
- Customer orientation
- Strong communication and organizational skills
- Previous support experience (customer or technical support)
Strong Plus
- Fluent French or German
- Coding skills/experience particularly in Java or C#
- Team management experience
Ngôn ngữ
-
English
Nói: Advanced - Đọc: Advanced - Viết: Advanced
-
German
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- MS SQL
- Data Analysis
- Java
- C#
NĂNG LỰC
- Analytic Skills
- Detail-oriented
- Communication Skills
- Team Management
- Organizational Skills
Thông tin doanh nghiệp
ELCA Vietnam, Switzerland’s largest independent software development company.
ELCA is Switzerland’s largest independent software development company. Since 1968, our mission is to implement original and innovative solutions with strong added value. Working together with our clients and partners we guarantee system durability.
For over 15 years our group has been successfully operating an offshore development center in Vietnam.
The decision to open ELCA Vietnam was groundbreaking for the group. In 1998 ELCA was one of the first 100% foreign-owned software companies to open an office in Ho Chi Minh City.
Our projects are highly diversified. We develop on .NET and JAVA platforms and integrate products like SharePoint and CRM. Technologies like web- and mobile applications require the best software and system designers.
Our quality system is the backbone of our success. We all contribute our experiences and have it regularly re-appraised at CMMI maturity level 3.
As part of our culture senior people are involved in training and coaching young talents. This is a key success factor to develop our cloud-based SECUTIX solution.
ELCA Vietnam started with six people. Today we are a production facility with more than a hundred employees. During the same period ELCA Switzerland tripled its workforce to over 450 engineers. We contributed fully to this success and the group has gained in flexibility and reduced its risks.
ELCA’s outsourcing and offshoring model is mature and we believe that our expertise is opening very interesting perspectives for us all.