Tóm lược
- Yêu cầu kỹ thuật:
- Windows ,
- MS Office 365 ,
- DNS ,
- IIS ,
- Active Directory ,
- Windows Server ,
- MS Exchange Server
Mô tả công việc
Tóm tắt công việc
- Being the first technical contact point for customers to support users/ customers on such IT products related to Office 365/Windows.
- Helping them to solve ongoing issues with different software solutions.
- Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
- Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
- Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
- Report to Team Manager
Yêu cầu công việc
Education and Experience
- University/College degree in IT
- Preferred 1 year contact center experience
Preferred Skills /Qualifications
- Deep knowledge of Computing devices (Smart Phones, Tablets, Laptops, PCs, etc.), relevant Microsoft products, Services and devices
- Knowledge of Windows OS - Basic knowledge/fundamentals (Usage)
- Good technical base & Microsoft knowledge like: DNS, Windows Server, Active Directory, IIS, Exchange, Web Browser, etc.
- Excellent in English (both writing & speaking skills)
Benefits:
- Full insurance contribution , additional healthcare insurance in labor contract
- Attractive salary and benefit
- Company bus support at late night
- Professional and international working environment
- Summer trip, year-end party, team building activities
Ngôn ngữ
-
English
Nói: Advanced - Đọc: Advanced - Viết: Advanced
Yêu cầu kỹ thuật
- Windows
- MS Office 365
- DNS
- IIS
- Active Directory
- Windows Server
- MS Exchange Server
NĂNG LỰC
- Proactive
Thông tin doanh nghiệp
Tek Experts, building global websites, we provide support that allows companies to dream.
Do you want to be part of a great team and be responsible for building global websites that change the way we do business?
Do you want to be a key part of a team that redesigns, re-launches and re-invents our business?
We are an international company that has office in 6 countries and supports customers in more than 20 languages. We employ more than 2,000 people worldwide and are looking to recruit one more key member on staff: you.