Tóm lược
- Yêu cầu kỹ thuật:
- Network Administration ,
- Computer Operations ,
- Mobile Platform
Mô tả công việc
Tóm tắt công việc
As a Helpdesk Engineer some aspects of your daily job requirements may include the following, however these are not limited to:
• First and Second point of contact for users seeking technical assistance via channels deemed appropriate by the business, such as Phone, Email, CRM etc.
• Log all requests and resolutions into the chosen CRM System
• Preform remote resolutions via diagnostic techniques and pertinent questioning
• Determine a workaround to ensure uptime based on the details collected
• Enact long term resolution whilst workaround is in place
• Ensure users are “walked through” the problem solving process
• Escalate unresolved issues to the next level of support
• Provide accurate, clear and factual advice on IT Products and services
• Ensure feedback is reported to management
• Actively identify and communicate possible improvements on procedures and systems
• Retail IT experience is beneficial
Yêu cầu công việc
**Excellent English skills (both written and spoken) are mandatory for this position**
• Proven Experience in a similar role
• Tech Savvy understanding of computer systems, networks and mobile devices
• Ability to diagnose and resolve basic technical issues
• Proficient English, clear and excellent communication skills
• Customer Service focused and a cool temprement
Ngôn ngữ
-
English
Nói: Fluently - Đọc: Fluently - Viết: Fluently
Yêu cầu kỹ thuật
- Network Administration
- Computer Operations
- Mobile Platform
NĂNG LỰC
- Communication Skills
- Customer Care
Thông tin doanh nghiệp
AS White Global is an Australian company specialising in integrated offshore staffing solutions.
AS White Vietnam (ASW VN) has been operating in Vietnam since 2011. We recognise the enormous contribution our Vietnam team provides to our clients and this has been instrumental in our rapid growth. We are now located across 02 different locations in Ho Chi Minh City and have over 220 team members.
We are experts in providing offshored teams in the following specialisations:
- Software Development
- Service Desk & Infrastructure
- Accounting, Finance & Admin Services
- Creative & Digital Marketing
We are always on the search for more talented people so if you have experience in the above areas, are fluent in English (both verbal and written), we would love to hear from you!