TOG recruitment

Tóm tắt công việc

Great career opportunity for 2nd line Infrastructure Engineers who will be trained to become the specialists in their field.

For one of our clients, TOG recruitment is looking for Infrastructure Engineers in Ho Chi Minh City. This particular role as 2nd line Infrastructure Engineer is providing technical support and management of Data Centre Services and its customer’s server, operating system, virtualization and Exchange mail infrastructures. Our client is Europe’s leading privately owned IT services organization, with presence in the UK, France, Spain, Romania and Vietnam. As part of their planned strategic growth and expansion, it’s very attractive to apply right now.

Working closely with the existing technical and operational teams in the UK and Romania, the Vietnam operation will be providing 24/7 support for critical systems in customer environments across Europe, the working hours are from Noon-10PM.

General Description:

- Monitoring and maintaining Infrastructure environments to agreed service levels
- Managing incidents and problems appropriately within agreed service levels
- Creating and performing authorized changes to customer environments, attending CABs where necessary
- Perform root cause analysis on reoccurring incidents
- Ensure technical documentation is completed and updated to professional standards
- Scheduled maintenance and patching of Infrastructure environments as necessary
- Contribute to the continuous improvement programmes of all technology platforms across the datacentre
- Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix) 
- Contributing to delivering team performance
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
- Troubleshooting infrastructure related technologies for Data centre customers
- Working on fixed European support hours basis (1300-2200 VN Local time)
- May be required to occasionally to fill in single shifts on managed services shift roster

Essential requirements – General

- Able to work as a member of a team but also manage up, across and down where required
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents 
- Ability to use the Service Desk tool to manage incidents/changes/problems tickets
- Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam

Essential requirements – 2nd line Infrastructure Engineer

- Working background with core network and compute technologies in large-scale deployments
- Minimum 2 years’ experience providing support to enterprise level clients in at least TWO of the below numbered Infrastructure areas
- Technical knowledge of virtualization technologies (VMware, Hyper V)
- Technical knowledge of End User VDI and virtualization technologies 
- Technical Knowledge with some hands on experience in the below technologies or variants of in an enterprise level support environment:
+ Microsoft server products (Windows 2003 to 2012 R2)
+ Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC, DFS, DFSR
Azure, AWS technical support
+ Anti-Virus solutions with key products being McAfee & Symantec
+ Web Filtering products (WebSense/Symantec/TMG/etc.)
+ Endpoint Encryption products
+ Server Hardware Support (HP/IBM/Dell/Cisco)
+ Technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)

Desirable requirements - General

- ITIL qualification or awareness of the ITIL processes
- Experience of Technical Support within Public cloud based providers ( Azure, AWS)
- Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
- Scripting and Automation knowledge

Desirable requirements - 2nd line Infrastructure Engineer

- Degree in Computer Science, Software Engineering, MIS or equivalent preferred
- Experience of working in a multi-client solutions provider
- Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange and Citrix environments