SCC

Tóm tắt công việc

The ideal candidate will be self-motivated with a track record of working to 2nd line level Technical support with Windows OS and toolsets in a datacentre technology environment. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to handle work with multiple customers and projects. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base

Skills
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of Infrastructure support using windows technologies. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to handle work with multiple customers and projects. Training in enterprise level Patch management toolsets and systems can be provided for the right candidate

Essential:
• Good Knowledge to 2nd line level across windows services across multiple infrastructure and desktop technologies and client services
• Solid hands on knowledge and skill across Windows server (2008, 2012, 2016) and desktop environments (7, 8.1, 10) in large-scale deployments
• Microsoft Core Office Applications experience (Office Suite)
• knowledge and skill across virtual server environments (VMWare and Hyper V) in large-scale deployments
• Previous experience in 1st/2nd line desktop and infrastructure support roles
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to audit and understand customer’s Infrastructure environment using various market toolsets and provide recommendations in line with industry best practice
• Ability to work under pressure and to tight deadlines
• Excellent eye for detail and strong written skills

Desirable:
• Technical knowledge of Core Infrastructure technologies and Management tools associated with Patch management and deployment (MS Update, WSUS, SCCM)
• Microsoft certifications across windows server technologies
• Virtualisation certifications
• Experience of working in a multi-client solutions provider.
• Experience of Cloud technologies including automation and orchestration toolsets
• Previous experience automating and scripting patching deployments

Advantageous:
• Experience of delivering and deploying Patch Management Schedules according to ITIL methodologies