Tóm lược
Mô tả công việc
Tóm tắt công việc
Secutix is an agile software product company with a startup mindset. Our main offices are in Switzerland, Vietnam, France, England, Spain and more to come.
Read the Company Info and discover why it’s a BIG opportunity.
Our Cloud / Saas Ticketing software product is chosen to be the solution provider of the top 3 greatest world sport tournament. The product quality, the customer satisfaction and our team’s professionalism make the difference. With the aim to deliver these highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset.
As a Level 2 - Technical Support Specialist, you will:
- Research, diagnose, record, and analyse Customer issues with accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Reproduce and document customer bugs for the development team
- Respond to Customer Assistance Request in writing
- Work closely with Customer Success Managers to maintain customer satisfaction
Yêu cầu công việc
WE EXPECT FROM YOU:
- Fluent English for day to day communications with European colleagues
- Experience in troubleshooting, diagnosing bugs, handling customer support requests
- Database / SQL Knowledge or Data analysis
- Attention to detail, Prioritization and organization skills, Open minded
STRONG PLUSES:
- Coding skills: Java, C# or Php knowledge
- Fluent French or German
- Experience in some of the following: Php, JavaScript, Jquery, AngularJS, ReactJS, HTLM5, CSS3 (LESS, SASS, Media Queries), AWS Cloud
WORK EXPERIENCE
- Bachelor’s Degree in Computer Science, Telecommunication or related field
- 1 year experience in technical support
- 2 years of experience in software development
- Significant experience in SQL / Data analysis / PLSQL
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Java
- Data Analysis
- MS SQL
- JavaScript
- jQuery
- PHP
- C#
- CSS3
- Software development
- AngularJS
- AWS
- Sass
- Less
- ReactJS
- Computer Science
NĂNG LỰC
- Analytic Skills
- Detail-oriented
Thông tin doanh nghiệp
ELCA Vietnam, Switzerland’s largest independent software development company.
ELCA is Switzerland’s largest independent software development company. Since 1968, our mission is to implement original and innovative solutions with strong added value. Working together with our clients and partners we guarantee system durability.
For over 15 years our group has been successfully operating an offshore development center in Vietnam.
The decision to open ELCA Vietnam was groundbreaking for the group. In 1998 ELCA was one of the first 100% foreign-owned software companies to open an office in Ho Chi Minh City.
Our projects are highly diversified. We develop on .NET and JAVA platforms and integrate products like SharePoint and CRM. Technologies like web- and mobile applications require the best software and system designers.
Our quality system is the backbone of our success. We all contribute our experiences and have it regularly re-appraised at CMMI maturity level 3.
As part of our culture senior people are involved in training and coaching young talents. This is a key success factor to develop our cloud-based SECUTIX solution.
ELCA Vietnam started with six people. Today we are a production facility with more than a hundred employees. During the same period ELCA Switzerland tripled its workforce to over 450 engineers. We contributed fully to this success and the group has gained in flexibility and reduced its risks.
ELCA’s outsourcing and offshoring model is mature and we believe that our expertise is opening very interesting perspectives for us all.