SCC

Tóm tắt công việc

Overall Job Purpose

The Infrastructure Engineer and 2nd line Infrastructure Engineer roles provides technical support and management of Data Centre Services and its customer’s server, operating system, virtualization and Exchange mail infrastructures.

General Description
- Monitoring and maintaining Infrastructure environments to agreed service levels
- Managing incidents and problems appropriately within agreed service levels
- Creating and performing authorized changes to customer environments, attending CABs where necessary
- Perform root cause analysis on reoccurring incidents
- Ensure technical documentation is completed and updated to professional standards
- Scheduled maintenance and patching of Infrastructure environments as necessary
- Contribute to the continuous improvement programmes of all technology platforms across the datacentre
- Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
- Contributing to delivering team performance
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.

Description - 2nd Line Infrastructure Engineer:
- Troubleshooting infrastructure related technologies for Data centre customers
- Working on fixed European support hours basis (13:00-22:00 VN Local time)
- May be required to occasionally to fill in single shifts on managed services shift roster

Description - Infrastructure Engineer:
- Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
- Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades
- Working on flexible shift patterns to deliver 24/7/365 service

Sound interesting? Contact us for more information and we will be happy to share the vision and the goal with you. Training and development can be provided in some technical competencies for the right candidates. SCC will be recruiting for a number technical roles in Ho Chi Minh City for our new operation. If you feel you have some or all of the skills listed above, please contact us for more information on our exciting opportunities.

Great things happen when we work together.

Essential requirements – General:
- Able to work as a member of a team but also manage up, across and down where required
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
- Ability to use the Service Desk tool to manage incidents/changes/problems tickets
- Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam

Essential requirements – 2nd line Infrastructure Engineer:
- Working background with core network and compute technologies in large-scale deployments
- Minimum 2 years’ experience providing support to enterprise level clients in at least TWO of the below numbered Infrastructure areas
- Technical knowledge of virtualization technologies (VMware, Hyper V)
- Technical knowledge of End User VDI and virtualization technologies
- Technical Knowledge with some hands on experience in the below technologies or variants of in an enterprise level support environment:
+ Microsoft server products (Windows 2003 to 2012 R2)
+ Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC, DFS, DFSR
Azure, AWS technical support
+ Anti-Virus solutions with key products being McAfee & Symantec
+ Web Filtering products (WebSense/Symantec/TMG/etc.)
+ Endpoint Encryption products
+ Server Hardware Support (HP/IBM/Dell/Cisco)
+ Technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)

Essential requirements – Infrastructure Engineer:
- Strong background with core network and compute technologies in large-scale deployments
- Minimum 3-5 years’ experience providing support to enterprise level clients in at least TWO of the below numbered Infrastructure areas
- Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
- Solid technical knowledge of End User VDI and virtualization technologies (XenApp, XenDesktop, VMware Horizon, VMware View, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients)
- Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
+ Microsoft server products (Windows 2003 to 2012 R2)
+ Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC, DFS, DFSR
Azure, AWS technical support
+ SCCM including patch management, build image and application deployment
+ Anti-Virus solutions with key products being McAfee & Symantec
+ Web Filtering products (WebSense/Symantec/TMG/etc.)
+ Endpoint Encryption products
+ Server Hardware Support (HP/IBM/Dell/Cisco)
+ Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)
- Document new and existing processes
- Customer facing experience as you will be working with technical, process and customer facing documentation.

Desirable requirements - General:
- ITIL qualification or awareness of the ITIL processes
- Experience of Technical Support within Public cloud based providers ( Azure, AWS)
- Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
- Scripting and Automation knowledge

Desirable requirements - Engineer:
- Degree in Computer Science, Software Engineering, MIS or equivalent preferred
- Experience of working in a multi-client solutions provider
- Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange and Citrix environments