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Here is an opportunity to join Enterprise Security Products (ESP)

ESP Software protects organizations from cyber-based threats to their digital assets by ensuring that the applications they use to run their business are secure.

ESP Software is seeking an experienced Software Support Engineer to be the front lines in helping our customers reach their application security goals.

If you’re interested in security and want to work with a passionate and energetic team backed by a world-class group of experts from academia and industry, this is your chance.

* Responsibilities
• Provide outstanding technical support to customers and partners via the web, email and phone
• Troubleshoot complicated technical problems with assistance from Engineering and other groups as needed
• Resolve all customer inquiries in a professional, pleasant, and timely manner
• Use sound judgment to escalate issues, as needed
• Lead and/or participate in customer status calls
• Identify and document all customer issues, feedback and enhancements requests in ticket-tracking system
• Contribute to Knowledge Base by documenting frequently asked questions, solutions and techniques
• Provide product feedback and help to drive product improvements by working closely with Product Management and Engineering
• Participate in cross-functional initiatives and other projects as needed

* Qualifications
• Bachelor's Degree required
• Strong spoken and written English skills with the ability to explain complex concepts in an understandable way
• Experience in the Enterprise Security space in one of the following areas is desired: encryption technologies, LAN/WAN/MAN security concepts, risk analysis, OS/ application security concepts, identity management, and workflow concepts preferred but not required
• Knowledge of Oracle, SQL server and DB2 databases
• Ability to interact effectively with engineers and software developers is essential
• Proven analytical and problem-solving skills
• Detail-oriented and highly organized with the ability to multi-task and methodically track all customer interactions
• Ability to succeed in a team-based as well as autonomous environment
• Strong customer service ethics, a can-do attitude and a willingness to learn
• Demonstrated strong performance in prior roles