Tóm lược
- Yêu cầu kỹ thuật:
- MS Office 365 ,
- Windows ,
- Firewall ,
- Anti-Virus
Mô tả công việc
Tóm tắt công việc
MAJOR RESPONSIBITIES
• Being the first technical contact point for customers to support users/ customers on such IT products related to Office 365/Windows.
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Report to Team Manager
Yêu cầu công việc
• Superior researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning
• Having IT knowledge is an asset (Windows/Office 365, browser options, file operations, firewalls/anti-virus solutions, downloading and installing software)
• Excellent in English (both writing & speaking skills)
Benefits:
• Full insurance contribution, additional healthcare insurance in labor contract
• Attractive salary and benefit
• Professional and international working environment
• Summer trip, year-end party, team building activities
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- MS Office 365
- Windows
- Firewall
- Anti-Virus
NĂNG LỰC
- Customer Care
- Research
- Problem Solving Skills
- Problem Solving Skills
- Working Independently
- Teamwork
- Customer Service Skills
Thông tin doanh nghiệp
Tek Experts, building global websites, we provide support that allows companies to dream.
Do you want to be part of a great team and be responsible for building global websites that change the way we do business?
Do you want to be a key part of a team that redesigns, re-launches and re-invents our business?
We are an international company that has office in 6 countries and supports customers in more than 20 languages. We employ more than 2,000 people worldwide and are looking to recruit one more key member on staff: you.