DMSpro

Tóm tắt công việc

Job responsibility

Develop processes and perform quality assurance activities for all projects, services and internal departments in the organization to assure all the projects, services and internal organization activities are strictly followed the company processes and regulations.

Key accountabilities

Assist QA Manager in develop quality assurance plan for projects, services and internal quality assurance activities

Establish audit checklist for each project based on project management framework, support center processes and department working processes

Peer review with relevant stakeholders about quality assurance plan and audit checklist

Perform audit for projects, services, departments according to the quality assurance plan

Record nonconformities and observations finding when performing audit and communicate the results to relevant stakeholders

Coordinate with stakeholders to establish corrective and preventive solutions for nonconformities and observations

Follow up action plan of corrective and preventive actions

Verify the results of corrective and preventive actions when they are implemented

Regularly review and update quality assurance process to ensure the quality of quality assurance activities

Define standards for quality assurance activities (reports, templates, checklists…)

Perform customer satisfaction survey for projects and customer service

Qualifications

University or College degree in Quality Management, Business Administration, Information Technology or related fields

Experience

Prefer candidate has experience in Process Quality Assurance in software company or related fields

Knowledge

Good understanding about software development process: software development life cycle (SDLC), V-model, Agile/Scrum

Good understanding about Quality Management

Skills

Ability to work independently as well as team work

Attention to details

Result orientation

Ability to analyzing and documenting process

Planning, organizing an coordinating skills

Training skills