Tek Experts

Tóm tắt công việc

Responsibilities
• Manage team to deliver exceptional customer service across technical service lines
• Training and coaching team members to support their personal development
• Act as a primary escalation point for operational issues in the team
• Supports the team to ensure Tek Experts meets the goals and expectations of our customers
• Provides accurate and timely communication to all applicable parties on any customer support issue
• Attends regular operational and business review meetings
• Monitors specific KPIs to ensure proper delivery of the business
• Participates in reviewing processes and workflow to diagnose areas for improvement
• Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required
• Serves as contact point for customer’s delivery management
• Handle, monitor, coordinate and manage all escalated cases
• Proactively proposes improvement plans where gaps are noticed.

• Demonstrable experience leading a support team
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Critical thinker and ability to make decisions
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others

Benefits:
• Full insurance contribution, additional healthcare insurance in labor contract
• Attractive salary and benefit
• Professional and international working environment
• Summer trip, year-end party, team building activities
• Please check our website for more opportunities.