Tóm lược
- Yêu cầu kỹ thuật:
- C# ,
- MS SQL ,
- Data Analysis ,
- Java ,
- JavaScript ,
- jQuery ,
- PHP ,
- CSS3 ,
- AngularJS ,
- AWS ,
- Sass ,
- Less ,
- ReactJS
Mô tả công việc
Tóm tắt công việc
SecuTix, a member of the ELCA group, is THE LEADING European Startup Company delivering SaaS-cloud based Ticketing Engagement Platform. We have offices in Switzerland, Vietnam, France, UK, Spain and Germany. In response to our growth, we are looking for the Technical Support Engineer to join our talented team.
You are in the Customer Success team and involve Level 2 production support, deep diving into technical issues that Level 1 operate team cannot resolve.
- Use your software/application knowledge background daily
- Research, diagnose, record, and analyse Customer issues with accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Reproduce and document customer bugs for the development team
- Respond to Customer Assistance Request in writing
- Work closely with Customer Success Managers to maintain customer satisfaction
Why You'll Love Working Here
Perks you will love:
- Product for 150+ customers, millions of users worldwide
- Exposure to world famous customer organizations
- Swiss grade work organization & quality
- Frequent interactions with Switzerland/France/UK/Spain
- Build a fast & solid career path with clear & attractive promotion opportunities
- Advanced software factory & technical environments
- 300+ machines in build pipeline, 60+ technologies
- 300+ deliveries per year, full automated test suite
Benefits:
- Premium Health Insurance Package
- Fun, regular team building activities
- Love from the team. We are very collaborative & friendly
- Travel opportunities to visit our customers in Europe
- English class, training, strong support for career development
- Paralleled coaching & training from industry-leading experts
Yêu cầu công việc
Your Skills and Experience
WE EXPECT FROM YOU:
- To have a sufficient software or application technical background
- Fluent English for day to day communications with European colleagues
- Experience in troubleshooting, diagnosing bugs, handling customer support requests
- Database / SQL Knowledge or Data analysis
- Attention to detail, Prioritization and organization skills, Open minded
STRONG PLUSES:
- Coding skills: Java, C#, Php or other programming language knowledge
- Fluent French or German
- Experience in some of the following: Php, JavaScript, Jquery, AngularJS, ReactJS, HTLM5, CSS3 (LESS, SASS, Media Queries), AWS Cloud
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- C#
- MS SQL
- Data Analysis
- Java
- JavaScript
- jQuery
- PHP
- CSS3
- AngularJS
- AWS
- Sass
- Less
- ReactJS
NĂNG LỰC
- Analytic Skills
- Detail-oriented
Thông tin doanh nghiệp
SecuTix is delivering a SaaS-cloud based Ticketing Engagement Platform.
SecuTix, a member of the ELCA group, is THE LEADING European Startup Company delivering SaaS-cloud based Ticketing Engagement Platform. We have offices in Switzerland, Vietnam, France, UK, Spain and Germany.
Our products are used by more than 150 customers, who are leading museums, sport clubs and stadiums, live entertainment, festivals, parks and cities all over Europe. Among our flagships are UEFA, Everton Football Club, Stade de France, Opéra National de Paris, Centre Pompidou in Paris, Picasso Museum. LOOKING AHEAD, WE ARE DELIVERING THE TICKETING TECHNOLOGY FOR EURO 2020 and TOKYO OLYMPICS 2020.
We are the first company in Europe that provides solutions for securing ticketing industry (prevent black market) based on blockchain technology. The solution is successfully tested in Paleo Festival 2017 (musical festival with 200k+ tickets sold in 1 hour) and UEFA Super Cup in Skopje 2017