Tóm lược
Mô tả công việc
Tóm tắt công việc
- To support VIP by all means to make them happy.
- To support office software and hardware packages (incl. mobile devices in the platform being used by VIP).
- Provide IT support of using terminal equipment to VIP user.
- Managing WAN, LAN infrastructure at office, branch Hub, building, area center .
- Managing SLA for list of services which support terminal equipment.
- Managing customer's satisfaction with IT services provided.
- Managing impact diminishment of IT incident which affect to VIP user in areas.
- Managing list of quality analysis about LAN, WAN infrastructure at office, branch Hub, building and quality of terminal equipment.
- Managing IT device of users at offices area.
- Managing quality of outsource IT support service.
- Organizing, assigning outsource human in a reasonable way to attain formulated plans.
- Supervising, assessing work effectiveness of outsource IT support member.
- Organizing studying according to department major.
- Planning, participating to traning and developing skill, transfer, checking task for technical support team.
Yêu cầu công việc
Your Skills and Experience
- Education: Bachelor of Information Technology.
- Having at least 3- years experience of managing customer service support, experience of supporting VIP customer is a plus.
- Knowledge of IT, LAN, WAN infrastructure, domain and terminal equipment.
Professional knowledge of IT office equipments (incl. mobile devices).
- Fluent English communication (Listening, Speaking, Reading, Writing).
- Good customer service skill.
- Good skills of communication and relationship.
- Psycologycal endurance and good communication skill with chief-level people.
- Good appearance and appropriate dress code style.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- LAN
- Domain
NĂNG LỰC
- Customer Care
- Communication Skills
Thông tin doanh nghiệp
VPBank (Vietnam Prosperity Joint-Stock Commercial Bank) is one of the earliest-established Joint-stock Commercial banks in Vietnam with over 200 transaction points nationwide.
VPBank was established in 1993. As a member of the group of 12 leading banks in Vietnam (G12), VPBank is taking steps to reaffirm its reputation as a dynamic bank with stable financial capacity and responsibility to the community. To achieve this ambitious vision, VPBank has implemented an aggressive growth strategy for the period 2012 - 2017 with the support of McKinsey, one of the world’s leading consulting companies. Accordingly, VPBank will focus on organic growth in targeted customer segments, build up foundation systems expeditiously to serve its growth needs, and monitor opportunities in the market actively.
The development of human resources is one of the key activities in the development strategy of our bank. At VP Bank, the staff are working in a dynamic and professional environment, and we also organize the training courses for enhancing the employees's skills and bring the promotion opportunities to all staff of the bank.