Tóm lược
Mô tả công việc
Tóm tắt công việc
The Business Analyst (Technical Solution Engineer) is primarily responsible for providing pre-sales support to the sales team. This position is also responsible for organizing, planning, directing, and coordinating all aspects of the technical pre-sales engagement and certain post-sales product implementation activities and ongoing support for prospective customers.
What You Will Be Doing:
- Contributing to sales team effort to ensure timely and successful closing of sales to potential customers by delivering technical presentations, demonstrations and webinars, assisting with technical questions, developing prototypes, supporting proof-of-concept and software evaluation efforts, developing training tools. This includes both remote and onsite activities;
- Traveling to visit potential or existing customers in APAC;
- Providing technical support and implementation assistance to prospects that require superior technical expertise and urgent response;
- Working in conjunction with Sales, Development, Technical Support, and Product Management. The Technical Sales Engineer is the technical bridge between Sales Representatives and their prospect customers;
- Taking ownership of the prime technical relationship with prospective customers to drive customer satisfaction by proactively managing and delivering technical information to customers both onsite, online, and via email and telephone;
- Developing technical documentation on products deployment and implementation, knowledge base articles, product demonstration scripts and scenarios;
- Configuring, manages, and maintains the computer equipment and software required for product demonstrations and internal testing;
- Speaking clearly and persuasively in positive or negative situations, listening and attaining clarification, responding well to questions, demonstrating group presentation skills, participating in meeting.
Why You'll Love Working Here
- Global leading cyber security product company;
- USA working style;
- Attractive compensation, regular assessments and salary reviews;
- 15 to 20+ paid day off per year;
- 100% social insurance & premium health-care program for employee & family;
- Modern and relaxing office space in district 3.
Yêu cầu công việc
Your Skills and Experience
What We Need From You:
- Proficiency in spoken and written English;
- Solid understanding and knowledge of Windows Server and Windows Client operating systems and native administration tools.
- Strong understanding of network administration, TCP/IP, DNS, DHCP, SMPT, LDAP, firewalls, routers, and other computer networking concepts;
- Strong understanding of Microsoft Active Directory, Exchange, and ability to troubleshot issues;
- Scripting – CMD, VBS, PowerShell;
- Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint);
- Excellent technical presentation skills, both remote and face-to-face;
- Being able to identify and resolve problems in a timely manner, gathering and analyzing information skillfully, working well in-group problem solving situations, using reason even when dealing with emotional topics;
- A strong capacity to assess own strengths and weaknesses, to pursue training and self-development opportunities, strives to continuously build knowledge and skills and shares expertise with others;
- Managing difficult or emotional customer situations, responding promptly to customer needs, soliciting customer feedback to improve service, responding to requests for service and assistance, meeting commitments;
- Balancing team and individual responsibilities, giving and welcoming feedback, putting the team’s success above own interests, supporting everyone's efforts to succeed;
- Having great work ethics and integrity.
It Would Be Nice If You Had:
- MCSA, MCSE;
- ITIL;
- Working knowledge of Microsoft IIS;
- Working knowledge of virtual machine systems, VMware and Hyper-V;
- Basic experience with Unix/Linux operating systems;
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- BA
- Windows Server
- Network Administration
- Linux
- DNS
- MCSA
- MCSE
- PowerShell
- IIS
- MS Office
- Unix
- Active Directory
- Networking
- VMware
- TCP/IP
- MS Exchange Server
- DHCP
- LDAP
- Firewall
- MS Hyper-V
- Virtual Machine
- ITIL
NĂNG LỰC
- Proactive
- Presentation Skills
- Problem Solving Skills
- Training Skills
- Analytic Skills
Thông tin doanh nghiệp
OPSWAT is a San Francisco based software company that provides solutions to secure and manage IT infrastructure.
Founded in 2002, OPSWAT delivers solutions that provide manageability of endpoints and networks, and that help organizations protect against zero day attacks by using multiple antivirus engine scanning and detailed file filtering.
OPSWAT’s intuitive applications and comprehensive development kits are deployed by SMB, enterprise and OEM customers to more than 100 million endpoints worldwide.