Tóm lược
- Yêu cầu kỹ thuật:
- Computer Science ,
- MS SQL ,
- Data Analysis
Mô tả công việc
Tóm tắt công việc
Our Web Ticketing software product is chosen to be the solution provider of the top 3 greatest world sport tournament. The product quality, the customer satisfaction and our team’s professionalism make the difference. With the aim to deliver these highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset.As a French/English Speaking Customer, you will:
- Analyze support and assistance request from our French and English speaking customer
- Research, diagnose, record, and analyze Customer issues with accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Respond to Customer Assistance Request in writing. Help your colleagues for translations
- Work closely with Customer Success Managers to maintain customer satisfaction
Yêu cầu công việc
- Fluent French and comfortable English for day to day work in Customer support requests.
- To be extremely comfortable using and configuring software (Power user).
- Attention to detail, prioritization and organization skills, easy to talk to people.
- Experience handling customer support requests, troubleshooting, diagnosing bugs
- IT experience with Database / SQL Knowledge or Data analysis
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
-
French
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Computer Science
- MS SQL
- Data Analysis
NĂNG LỰC
- Customer Care
- Analytic Skills
Thông tin doanh nghiệp
ELCA Vietnam, Switzerland’s largest independent software development company.
ELCA is Switzerland’s largest independent software development company. Since 1968, our mission is to implement original and innovative solutions with strong added value. Working together with our clients and partners we guarantee system durability.
For over 15 years our group has been successfully operating an offshore development center in Vietnam.
The decision to open ELCA Vietnam was groundbreaking for the group. In 1998 ELCA was one of the first 100% foreign-owned software companies to open an office in Ho Chi Minh City.
Our projects are highly diversified. We develop on .NET and JAVA platforms and integrate products like SharePoint and CRM. Technologies like web- and mobile applications require the best software and system designers.
Our quality system is the backbone of our success. We all contribute our experiences and have it regularly re-appraised at CMMI maturity level 3.
As part of our culture senior people are involved in training and coaching young talents. This is a key success factor to develop our cloud-based SECUTIX solution.
ELCA Vietnam started with six people. Today we are a production facility with more than a hundred employees. During the same period ELCA Switzerland tripled its workforce to over 450 engineers. We contributed fully to this success and the group has gained in flexibility and reduced its risks.
ELCA’s outsourcing and offshoring model is mature and we believe that our expertise is opening very interesting perspectives for us all.