Wacontre Vietnam

Tóm tắt công việc

• ■Job Responsibilities
  Support customers daily via email, phone, forums or other communication channels
  Deliver solutions by identifying problems, researching answers, and guiding customers to resolve their issues.
  Ensure that all requests are followed up and closed effectively
  Document procedures and common requests and contribute to the knowledge base
  Ensure that support SLAs are being achieved and exceeded
  Maintain logs and generate status summaries for management team
  Improve support practices wherever possible
  Act as a customer advocate by creating enhancement requests
  Build relationships with customers and internal teams
  Assists with the development and improvement of work instructions, procedures, standards and documentation.
  Be available to provide on call support or work nights
  

  Your manager：American CEO

  ■Benefit

  Provide Macbook for staff
  Big bonus + 13th month salary at end of year
  Private insurance
  Company trip every year
  Free lunch provided
  100% full salary on probation period of 2 months
  Work with experts from Silicon Valley
  Unlimited number of paid leave in a year, we just care about the effective
  Flexible working place: you can go to the office in Dist. 3 or work from home, coffee shop, your hometown or oversea.
  ■Interview step

  1st: HR + test logic về vấn đề sắp xếp dữ liệu và chăm sóc khách hàng xep dữ liệu

  2nd: Test tiếng Anh + phỏng vấn với chị CEO người Mỹ

■Requirement