Tek Experts

Tóm tắt công việc

Do you enjoy providing excellent technical support? Do you want to gain experience within a global environment? The IT System Administrator’s role is to install/manage and maintain computers, servers, and telephony network systems to ensure the stable operations of TEK’s IT assets. The individual will also ensure the integrity and stability of Voice, Data as well as the VPN connection of internal network and partner’s access. This person shall analyze and resolve hardware and software problems as well as troubleshooting network performance issue. Maintain high level of information security is one of the compulsory roles that this person to ensure it aligns with global corporation strategy.
What we’re looking for
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. Have the ability to thrive in a fast-paced, high pressure and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Bilingual with English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
- Monitor, Maintain, and Manage all servers, IPBX and network devices at a site to keep them running properly
- Coordinate with other System Admin at other sites to resolve problems and faults
- Monitor and Utilize Internet Links and SIP providers
- Follow Change control management while implementing system changes, upgrades, and updates
- Responsible in creating and deleting telephone agents and ACD groups
- Manage LAB and testing environments
- Provide Technical support for other teams
- Responsible in managing Backup/Restore file sharing, SharePoint and database systems
- Ensure all IT Global policies/standards and procedures are in place and document new standards/procedures which are particularly applied to his/ her site
- Conduct Daily/ Weekly and Monthly System Health checklist
- Maintain safety standards in the working environment that comply with TEK and partner’s HSSE standard
- Ensure that all servers are protected by the latest anti-virus software
- Ensure readiness of response to virus AND/ OR internet attacks
- Make sure all Security ERs/patches/hotfixes to all servers

Skills and Competencies:
• Process-oriented person
• General knowledge of server and client systems hardware.
• Virtualization – general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen…)
• Server OS: Windows 2008 (R2), 2012 (R2)
• Client OS: Windows 7,8.x,10
• Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, firewalls
• Active Directory – concept, topology, general admin tasks
• PowerShell – administration, scripting
• O365 / Messaging applications – Exchange, Lync, Sharepoint (or alternatives from other vendors)
• Mobile Device Management
• Additional knowledge in cloud technologies, backup software
• Strong technical skills with IPBX (VoIP), Server technology, Virtualization
• Strong in IT Service Management for Incident, Change and Configuration Management
• Good in Crisis Management
• Excellent Troubleshooting skills
• Capable of being self-managed
• Team player
• MCSA, CCNA certification or higher is advantage but is not required
• ITIL v3 or ISO20000 experience. (ITIL certification is advantage)
In return, we offer you
- An excellent remuneration package
- Prestigious offices all around the world
- Friendly working atmosphere
- Continuous professional development and certification programs
- A commitment to offer you career development opportunities to meet your full potential