Jonckers

Tóm tắt công việc

We are looking for a person who gets satisfaction from solving problems and has passion for excellent customer service. You will liaise with the internal team to assist on development projects and provide guidance and expertise where needed.
Responsibilities:
• Prioritize & categorize support cases that are received from both internal and external customers
• Respond to customer inquiries through the support case system, Skype or phone.
• Inform customers of support case status, progress, and estimated completion time throughout the support case process until each support case is completed
• Complete all support cases in a timely manner, follow up with customer until each case is completed to the customers satisfaction.
• Conduct issue validation or bug regression of the support cases
• Cross train in other areas of support coverage and primary roles
• Maintain existing documentation to cover support topics, enhancement and version upgrade notices, and other customer related items.
• Other duties and projects assigned by the Support Team

Required skills:
• Advanced written and verbal communication skills
• Fast in learning new tools and technologies
• Well organized, detail-oriented, punctual, and good at working in a team
• Ability to work under pressure
Education and Qualifications:
*** Suitable also for graduates and candidates with limited experience! ***

We offer:
• Interesting and demanding job in localization business in multicultural environment
• Possibility of self-realization and personal development
• Being part of the whole international project life-cycles
• Attractive salary and interesting package of benefits
* Start date:
• ASAP
* Working Place
• Hanoi, Vietnam