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Reports to : CRM Manager
- Cooperates with :
+CRM Lifecycle and credit cards teams
+Risk departement
+Sales department
+IT departament
+Finance departament
+Operations
+Telesales department
+Head quarter
- Key responsibilities/duties :
+ Sales results :
Support business to deliver overall sales results on time and on budget.
+ CRM activities
Continuously work on improvement of existing CRM processes and establish new ones as the portfolio of clients and products will grow.
Analyze the sales growth potential or fixing issue.
Writing PL SQL scripts and maintaining data reports.
+ Cash loan products
Assist CRM Manager on design and roll-out of direct cash loan product sales.
+ 3rd party products
Assist CRM Manager on design and roll-out of 3rd party products sales.
+ Reporting & Control
Assist CRM Analysis Manager to implement process and measurement for product and client portfolios.
Assist CRM Analysis Manager to monitor regular tasks performance
- Objective :
+Analyze performance of cross-sell processes.
+Evaluate pilots and champion/challenger tests.
+Initiate improvements of processes and data operations
+Building product and customer segmentations
+Support business with product and campaign reporting and predictive models
+Collect data to form reports as required
+Support CRM team in daily operation
+Support CRM analysis manager in team developing as lecture, training, experience sharing

- Experience and expertise
+ University degree
+ Good knowledge of SQL
+ Intermediate or advanced knowledge of MS Excel
+ Basic programming experience (any language)
+ Minimum 2 years solid experience with reporting & data selections
+ Statistics knowledge, basic experience with building regression models
+ Experience in the same or similar position (dealing with: cross sell, product development, marketing, project management, …) is preferred.
+ Able to summarize and present learnings from the data analysis to various stakeholders and recommend course of action
+ Good knowledge of verbal and written English language
+ Solid social ability and communication skills
+ Problem solving and decision making personality
+ Good communication and presentations skills
- Personal characteristics
+ Sales mindset
+ Proactive, flexible personality
+ Able to work as a part of a team and independently too
+ Focus on the results
+Must be able to discuss technical matters and concepts with various business people and stakeholders
+ Cooperative and supportive
+ Enable to work under pressure
+ Systematical approach & structural thinking
- Nice-to-have areas
+ Proven experience in Oracle scripting and database structure
+ Propensity modelling
+ Business modelling