Tóm lược
- Yêu cầu kỹ thuật:
- Help Desk/Information Center ,
- Windows ,
- Linux
Mô tả công việc
Tóm tắt công việc
IT Service:
- Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
- Escalating network-, server- and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Senior/ Manager and the Management for immediate attention and decision making
- Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
- Supporting GNS to maintain/upgrade IT infrastructure and application systems
- Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios
- Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
- Completing other technical tasks assigned by IT Senior/ Manager and the Management
IT Administration/Management:
- Logging, tracking and updating tickets on the Helpdesk System
- Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store. Liaising with vendors/suppliers for delivery/replacement/maintenance services
- Documenting all knowledge and experiences in the File Sever/Knowledge Base System
- Completing other administrative tasks assigned by IT Senior/ Manager and the Management
Yêu cầu công việc
Attitudes and behaviors:
- Possessing customer/service oriented mentality
- Being proactive, willing to learn and to work overtime when requested
- Being social, communicative, calm and flexible when dealing with users
- Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks
Qualifications and Experiences:
- Technical knowledge: Basic knowing about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
- Fair English; Speak and Write
- Others: Experienced in network, server, corporate web tool/ application and telecommunications systems is an advantage
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Help Desk/Information Center
- Windows
- Linux
NĂNG LỰC
- Proactive
- Willing to learn
- Responsible
- Communication Skills
- Working Independently
- Teamwork
Thông tin doanh nghiệp
GAMELOFT, a leading global publisher of digital and social games.
Our greatest reward is seeing that 1 million new Gameloft games are downloaded every day.
The video game and technology industries are changing. To continue to thrive as a leading global publisher of digital and social games over the next years, we must look ahead, understand the trends and forces that will allow us to always provide the best gaming experience and move swiftly to prepare for what's to come. We always prepare for tomorrow today. To allow our fans to play games anywhere, anytime, and on any digital platform, we surround ourselves with exceptionally talented people from across the globe and have built the world’s largest distribution network. This is also how we understand the many cultures that make up our millions of customers worldwide and open our minds to new ideas for each market.