Cadena Vietnam
Fonterra Building, 38/6N Nguyen Van Troi, TP Hồ Chí Minh
Quy mô công ty : 25-99
Xem thêmTóm lược
- Yêu cầu kỹ thuật:
- MS Word ,
- MS Excel ,
- MS Powerpoint
Mô tả công việc
Tóm tắt công việc
- Support and manage all tickets sent from customer via ticketing system, email, chat … with regard Cadena HRM System, Cadena Payroll System
- Study and learn the business logic, technical points of Cadena HRM Series system to be able to support the customer in relevant issue/ request
- Manage the change/ new request from customers and inform to the right internal resources (consultants, QC, Development)
- Support the Customer Services Leader to manage the maintenance contract validation, remind customer to renew, payment
- Support consultant team in any general support request for projects.
- Manage/ summarize all support/ new requests on to the customer service management system, even they have been reported by phone, chat tool, email or any methods …
- Report to the Customer Services Leader in weekly basic for the support status, support summary
Yêu cầu công việc
- Easily adaptable to new environment
- Reading and understanding for English well, good speaking English - Professional working methods
- Understanding about labour law is an advantage
- Problem solving skills to assess design alternatives and perform tradeoffs to determine designs or functionality that best meet client’s needs
- Able to work independently as well as in a team
- Team player with good communication skill
- Highly motivated and quality focused individual
- Ability to handle end-user training and presentation is an advantage
- Working with pressure and business trip
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- MS Word
- MS Excel
- MS Powerpoint
NĂNG LỰC
- Problem Solving Skills
- Working Independently
- Teamwork
- Communication Skills
- Work under pressure
- Customer Care
- Presentation Skills
Thông tin doanh nghiệp
Cadena is a Dutch software company operating in South East Asia.
Cadena is the market leader of high end HRM systems for multinationals and internationally managed hotels.At Cadena, we have always put our people first. For over 14 years, it has driven us to create the innovative HRM solution we offer today: Series |5. Incubated in the US, we offer a solution that is compliant to local tax/labor laws across the entire South-East Asia region. In every country where we operate, we guarantee necessary expertise through a network of local knowledgeable partners or our own offices.